EMEA - Digital Implementation Specialist with French - SP, Madrid

Job Description

DIGITAL IMPLEMENTATION SPECIALIST WITH FRENCH - SPAIN, MADRID

ABOUT THIS JOB

You will be responsible for clients support within EMEA region and be the first point of contact within our Digital Department

RESPONSIBILITIES

• Day to day management of a large and dynamic client/project portfolio - EMEA region, with the focus on FRANCE
• Training and supporting clients (Advertising agencies, Publishing companies and related) on the technical aspects of our product solution, including our campaign management interface
• Helping clients correctly implement and test our tracking code on their site and troubleshooting implementation issues as the Technical Expert
• Understand the digital landscape and experience within /knowledge on ADS server
• Assisting the team in product/solution presentations or engagements
• Ability to manage multiple campaigns prioritizing in order to meet deadlines
• Troubleshooting and escalations of necessary

QUALIFICATIONS

• High level of Business French and English
• Min. 1 year professional experience on clients facing role
• Experience in working for agencies - preferrable
• Aptitude for learning new systems and processes
• Ability to multi-task in order to effectively support multiple ‘business-critical’ projects/client engagements at once
• Creative problem solving skills and unyielding focus on client satisfaction
• Strong verbal and written communication skills

#LI-PL

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com