Senior Director, Territory General Manager (Midwest)

Job Description

TERRITORY GENERAL MANAGER, MIDWEST

Reporting to: Division General Manager, Central

Location: Chicago

About the Role:

• As the GM of the Midwest territory, you play an important role on the Central Division and USCI Regional Leadership Teams, and work closely with cross-functional leaders to both optimize your territory’s performance, as well as shape the future of the region
• You are responsible for providing strategic vision and long-term planning for your territory, as well as delivering on quarterly and annual business performance metrics
• You will partner with Territory Real Estate and Development teams to expand the territory and deliver new locations
• You will work alongside Sales and Marketing leaders to achieve growth objectives
• You will oversee Member Experience in your territory, providing oversight on both qualitative and quantitative performance metrics, including:
  • Operating all locations according to brand standards
  • Ensuring a vibrant and connected member community
  • Focusing on churn mitigation and increased retention practices
• You will lead the Community teams in your markets, including:
  • Hiring and ongoing management and professional development of Community Directors
  • Creating a collaborative, inspiring culture that reflects our mission and values
• You will serve as an ambassador for the WeWork brand by engaging with civic leaders, the press, and local partners
• You will live the mission and values of WeWork at all times and model the leadership behaviors you expect to see in your territory and the region

Territory General Manager, Midwest Duties & Responsibilities:

• Manage and optimize the P&L and overall Midwest business performance (member growth, occupancy, revenue and margins)
• Partner with Real Estate Team in the selection of future opportunities; co-approve all new locations within the territory
• Oversee programming and layouts of all new locations in concert with the Development team, taking into account market demand dynamics and historical data
• As the “client” of the Sales and Marketing teams, work collaboratively to ensure that Sales & Marketing strategies support the objectives of the territory
• Partner with Regional Member Experience team to pilot and execute initiatives and develop partnerships that increase member happiness and reduce churn
• Develop localized brand-building partnerships, events, and initiatives with a fresh and innovative approach
• Day-to-day management of the Community Directors in the territory, along with the Director of Operations who leads the Facilities, Cleaning, Security, and IT team members supporting the Midwest
• Work with Director of Operations to set territory goals and optimize KPI dashboards to monitor performance
• Manage and support Midwest Community Team members in order to achieve goals and grow professionally through thoughtful career and succession planning
• Uphold brand standards in the territory

Territory General Manager, Midwest Experience & Requirements:

• Minimum 10+ years experience in hospitality, retail, multi-site real estate operations or closely related experience with strong operational focus
• P&L experience required
• Experience in planning strategic growth
• Experience managing large teams and organizations
• Thrive in a fast-paced environment while maintaining attention to detail
• Strong communication, organization and project management skills
• Must be assertive and possess a keen drive to develop those around you, while being an inspirational leader
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Experience managing sales and building high visibility brands a plus
• Experience in real estate, facilities management or retail a plus
• Entrepreneurial experience or experience in hyper growth organizations are a huge plus

Education

• BA/BS or equivalent in Business, Marketing, Hospitality or other related degree
• MBA preferred

Critical Competencies for Success

• Do’er:
  • Credibility is earned at WeWork through execution and getting things done
  • You are able to get into the details and deliver results with high expectations on timeliness and quality
  • Exceptional organizational and multitasking skills
  • You thrive in a fast-paced environment
• Solution-centric:
  • You have the flexibility to think outside the box
  • We don't do everything the traditional way, and are always looking to innovate and push the envelope
  • You have the ability to foresee and identify the needs of the team
  • You take an innovator and creator’s approach to any issues that may arise
• Collaborator:
  • There is no room for “I” at WeWork; every role and individual is in the organization to serve “We”
  • Builds trust across the organization by being a good listener and inclusively soliciting input
  • You must present and communicate effectively and clearly to upper management and internal departments
  • You’re able and willing to adjust course when appropriate alternate ideas or objections are raised
  • You love working with people

About WeWork

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal. The WeWork team believes deeply in the power of “we” and in the movement in which we’re a part. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals. Our hunger for building great spaces; empowering startups, freelancers, and small businesses; and connecting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do:

• Inspired - We do what we love and are connected to something greater than ourselves.
• Entrepreneurial - We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.
• Authentic - We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be.
• Tenacious - We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.
• Grateful - We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.
• Together - We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.