Client Partner

Job Description

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Key responsibilities:

• Develop intimate knowledge of the client's business and industry to drive usage and value added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
• Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to:
• Stimulate document usage of all clients
• Get the client to read minimum required documents within period leading up to the client’s renewal
• Ensure document usage of all clients who have not used
• Identify opportunities to connect the client to the Gartner analyst community through Inquiry
• Ensure the client renews their service prior to the cancellation date of the contract.
• Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
• Continually stay abreast of new product offerings and technology

You are the right candidate for this role if you have:

• Bachelor's degree with 3+ years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
• Proven ability to build strong client relationships based on value-add service
• Evidence of over-achieving goals (top 20% performer)
• Positive attitude towards KPIs and targets
• Excellent oral and written communication skills
• Well defined time management and organizational skills
• Demonstrated intellectual curiosity/inquisitive nature
• Technology knowledge preferred
• Demonstrated ability to work well under pressure

Job Requisition ID:34046

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