SAP Concur - Senior Client Relationship Manager - Paris M/F Job

Job Description

Requisition ID: 225106
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ROLE OVERVIEW
Under low to moderate supervision, our Client Relationship Managers are responsible for the on-going success and partnership of clients within the assigned client portfolio or region. This position will have responsibility for numerous accounts in France and includes add on/opportunity development, on-going retention and satisfaction metrics. Key to success in this position is the development and maintenance of strong relationships both within SAP Concur and with clients.

KEY RESPONSIBILITIES

• Identifying and executing business strategies that contribute to the success of the key metrics in the position – including identification of opportunities for expansion, retention and satisfaction
• Conducting regular business reviews with customers either face to face or remotely, to strategically align with our clients and identify opportunities for adding greater value
• Maintaining complete, consistent and quality activity/contact records and success plans in salesforce automation applications
• Conducting contract renewal discussions and executing new agreements
• Identification and execution of business strategies for assigned clients or client segments whilst working cross-functionally to execute on individual client strategies
• Identification and prioritization of client issues/concerns; coordination with appropriate internal departments to provide response and/or solutions and providing constant feedback to management on the client account environment
• Ensuring the best interests of both clients and SAP Concur are being fairly and objectively represented

CRITICAL EXPERIENCE

• Proven account management skills across large complex accounts
• Responsive and proactive communication skills
• Issue resolution / conflict management
• Proven success in identifying and qualifying business within existing client base and accounts
• Demonstrated ability to analyze complex situations, defines key objectives, and develops strategies, action plans and the ability to lead across functional teams to meet key objectives
• Broad understanding of business, financial systems and organizational decision-making
• Strong negotiation skills
• Demonstrated ability to assess and analyze issues/data and develop or implement appropriate plan to resolve
• Proven ability to engage and interact with internal teams to drive the process of resolving client issues.
• Ability to create and present to various audiences

EDUCATION & QUALIFICATIONS

• Degree or equivalent work experience.
• 5+ years’ experience with high level of interactions with internal/external clients
• Native French & Fluent English language skills are required
• Relevant software industry experience preferred.
• Expense management or travel industry experience would be a plus
• Salesforce.com knowledge would be beneficial

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations :