Client Success Operations Specialist

Job Description

Thomson Reuters combines industry expertise with innovative technology to deliver critical information to leading decision makers in the legal, tax and accounting and media markets, powered by the world’s most trusted news organization. Legal Tracker (formerly Serengeti) is a SaaS solution that helps our clients’ corporate legal department perform better. Legal Tracker is the most widely used spend and matter management solution in the corporate legal department market. This position is an opportunity to work in a fast-paced, exciting, and growth-oriented business within Thomson Reuters.

Job Description

The Client Success Operations Specialist will work within the Legal Tracker Client Management team to support the operational objectives of the organization. This role will focus on optimizing and scaling our client management function, from deploying tools and processes to directly supporting and managing team wide initiatives. This role will also have direct customer facing communication through various channels.

The ideal candidate is a highly motivated, process oriented individual who can manage multiple projects and responsibilities, with a passion for helping the team deliver an excellent customer experience.

Responsibilities:

• Organize, track and support Client Management team initiatives
• Develop, deploy and maintain processes and tools that support team-wide responsibilities and tasks
• Support client community platform
• Assist Business Operations team in client onboarding, account set-up, and invoicing
• Work with cross-functional teams to plan and execute client events

Qualifications

• 2-4 Years of experience in a client facing or operational role
• Excellent organizational skills and process oriented
• Strong verbal and written communication skills
• Customer experience focused mindset
• Project management skills, aptitude or experience
• Proficient with core computer skills, i.e. Microsoft Office Suite, with ability and desire to learn new systems and tools

Education:

• Bachelor’s degree preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers .
More information about Thomson Reuters can be found on thomsonreuters.com .