Demand Operations Specialist

Job Description

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Automated Operations team is seeking a Demand Operations Specialist who will be an outstanding addition to our New York team. This role is primarily responsible for partnering with DSPs on private marketplace support and will work closely with our Advanced TV Sales and Automated Operations teams to grow Hulu’s programmatic business. The right person is highly-motivated and passionate about challenges. If you are very detail and process-obsessed, love finding and resolving the “needle in the haystack” and thrive in a highly visible role in an engaging environment, then this is an outstanding opportunity for you.

WHAT YOU'LL DO

• Serve as a trusted main point of contact for advanced troubleshooting and debugging efforts across programmatic campaigns
• Monitor private marketplace delivery and performance
• Partner closely with certified DSPs to drive incremental revenue
• Participate in regular status conversations with our SSP partner
• Act as liaison with Hulu’s Product and Engineering teams
• Assist in building and maintaining internal troubleshooting documents for commonly reported issues
• Lead internal programmatic training sessions to new team members
• Support testing and onboarding/certifying of DSPs
• Become an authority on our programmatic offerings and value proposition
• Gain a full understanding of Hulu’s ad platform capabilities

WHAT TO BRING

• Experience in a programmatic role at a DSP, SSP, publisher or technology company
• Strong understanding of programmatic landscape and offerings
• Familiarity with DSPs, SSPs, Agency Trading Desks, and Private Marketplaces
• Deep interest in troubleshooting, finding, and resolving complex campaign-related challenges
• Customer-service focused attitude and approach
• Ability to develop trusted relationships with Sales Account Executives and Sales leadership
• Ability to work well with limited supervision

NICE-TO-HAVES

• Experience with digital video inventory on over-the top connected TV platforms, mobile/tablet, and video game devices
• Comprehension of digital video formats (VAST and VPAID)
• Familiarity with a queue management/ticketing system i.e. JIRA

*LI-AE1

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.