Director, Quality Assurance-KYC

Job Description

Purpose of Job

Oversees a team who measure, analyze and report on quality and compliance on the technical skills and the business processes. Develops employees through regular coaching and feedback that leads to improved results. Executes quality process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations.
The Anti-Money Laundering (AML) Director of Compliance is a position within the Enterprise AML Know Your Customer (KYC) Team which supports the priorities established by the Enterprise AML Officer and the Head of KYC. This position will report to the Head of KYC and will oversee Quality Control and Quality Assurance for KYC and OFAC.
This role will work in close collaboration with the Enterprise AML leadership team, AML Compliance colleagues, and Subject Matter Experts (SMEs) (e.g., data and analytics, investigations, detection, compliance testing, AML Governance), as well as functional colleagues in other areas of compliance and oversight (e.g., internal audit, regulatory affairs). USAA is looking for a Director of Compliance to be part of a dynamic AML compliance environment committed to contributing to an Enterprise-wide AML program through collaboration and team partnerships.
Manages and leads a staff in the development and implementation of strategic and tactical solutions to protect and minimize operational compliance risk to USAA. Provides operational compliance oversight for USAA, its affiliates, and USAA partnerships with external companies. Builds effective relationships with industry and regulatory authorities.

Job Requirements

• Provides oversight and manages the changing regulatory environment.
• Directs the review of state and federal regulatory compliance requirements to include analysis of business impact/operational risk assessment for enacted laws/regulations and recommended company compliance actions to insure regulatory compliance.
• Proactively identifies strategic and tactical regulatory solutions by providing compliance subject matter expertise for CoSA project/process/product initiatives.
• Identifies compliance action plans that have regulatory impact on the company's business.
• Directs research and feasibility studies to assess regulatory compliance impacts and recommended actions on CoSA initiatives.
• Directs the implementation of appropriate strategic/tactical solutions for compliance business requirements.
• Ensures adoption and identifies any outstanding compliance issues.
• Directs the monitoring and managing of regulatory requirements and reporting.
• Manages federal/state regulatory agency relationships to obtain regulatory approvals and provides required regulatory feedback.
• Provides oversight for compliance adherence through self- assessment programs and examinations.
• Responsible for personnel actions for staff to include hiring, coaching, employee development, recognition, performance management, promotions, dismissals, and disciplinary action.
• Determines action(s) required to best allocate resources.
• Develops, monitors, and analyzes budgetary and/or operation performance of department resources.

Minimum Requirements:

• Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8 or more years of AML industry experience.
• 3 years of leadership experience. Develop and manage talent.

Preferred Experience:

• 2+ years of financial crimes industry experience other than AML
• Work experience in a financial services industry, regulatory organization
• BSA/AML and KYC compliance subject matter experience and background
• Proven experience working with Senior Management and influencing in a matrix environment
• Experience leading a quality control and quality assurance team
• CAMS, CFE and/or other financial crimes designations

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.