Investment Operations Associate - RIAs and Family Offices

Job Description

At Addepar, we believe it’s everyone’s role in the company to build deeper relationships with clients. Our solutions integrate complex investment portfolios with customized analytics, resulting in more effective investment choices for our clients. Our Investment Operations Associate role will work directly with clients at RIAs and family offices to ensure assets are classified correctly on the Addepar platform.

The Investment Operations role operates within our finance and accounting team and is integral to ensuring client portfolios reflect accurate investment activity, holdings, asset class and related information. Valid client asset data enables accuracy of clients’ account values, asset performance and reporting and client billing. You will quickly learn the nuances of our business and implement repeatable processes to validate portfolios and resolve communication gaps.

The ideal candidate will value having a role where your work has a direct impact on client satisfaction, sales team effectiveness, and operational effectiveness. You enjoy auditing work, putting your critical thinking skills to the test and working with clients, sales and our billing team - to collaborate on solutions. As an Investment Operations Associate you will work closely with several internal groups at Addepar and directly with clients, positively impacting the client’s investment data.

Responsibilities:

• Troubleshoot time-sensitive asset classification & reporting issues with tangible impact to billing, revenue, and clients
• Work closely with counter parties companywide to prevent and resolve problems with client assets, billing, and asset classification
• Respond to questions from clients, and internal sales, services, and billing teams
• Support setup of new client accounts
• Assist in department-wide projects to build scalable billing & forecasting infrastructure
• Reconcile and audit account activity to ensure accurate records and balances
• Seek out opportunities to improve efficiency and accuracy and leverage technology to streamline processes

Qualifications:

• Must have experience working at, or providing services to an RIA or family office
• Must have deep knowledge of a wide variety of investments used in ultra-high net worth investing, such as equities, alts, PE, venture, hedge fund, real estate, commodities, tangible assets, etc
• Must have demonstrated communication skills working with clients to resolve data inconsistencies
• Strong analytical thinking, especially when faced with ambiguity
• Strong investigative and quantitative problem solving skills
• Ability to communicate and work efficiently while meeting deadlines throughout the day
• Curious, with a proven history of quickly learning new processes and workflows
• Familiarity with complex asset reporting systems and tools, and ability to troubleshoot reporting issues
• Project management skills to drive your task list and thrive with setting priorities and executing
• Excellent attention to detail and a high level of reliability
• High level of personal accountability and appreciation of opportunities for innovation
• Strong interpersonal skills and ability to collaborate and effectively navigate relationships at various levels
• Proficiency in Microsoft Excel or Google Sheets, and Access or equivalent

Addepar is a leading provider of technology for the wealth management industry. The company’s performance reporting and analytics platform aggregates portfolio, market, and client data all in one place. It provides asset owners and advisors a clearer financial picture at every level, allowing them to make more informed and timely investment decisions. Addepar works with leading financial advisors, family offices, and large financial institutions that manage over $1.3 trillion of assets on the company’s platform. In 2018, Addepar was named as a Forbes Fintech 50 and received Morgan Stanley's Fintech Award for making significant impact to the firm’s mission of continuous innovation. Addepar is headquartered in Silicon Valley and has offices in New York City, Chicago, and Salt Lake City. At Addepar, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.