Data Center Operations Engineer

Job Description

Data Center Operations Engineer
Location: Seoul, South Korea

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.

We employ the brightest and most forward-thinking cloud infrastructure engineers on the planet. We have offices in Amsterdam, London, Kirkland, San Diego, San Francisco, Sydney, Melbourne, Tokyo, Singapore, Santa Clara and many other locations all working as a distributed team.

Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!

Responsibilities

As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards and architecture. You will:

Use your expertise in data center operations to engineer, implement, communicate, execute and streamline processes including but not limited to; security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix.

Develop, document and evangelize a catalogue of standards and best practices for data center operations.
Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Desired Skills

• Minimum six years of experience in data centers operations and or facility operations with a record of increasing role responsibility.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labelling.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
• Proven ability to lead cross-functional teams in highly-technical, multi- disciplined projects.
• General understanding of capacity planning and budget forecasting
• Bachelor degree Computer Science, Electrical Engineering, related field or equivalent experience.