Senior Operational Excellence Manager

Job Description

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business.

We’ve been busy building a best-in-class fulfillment network that allows us to delight customers by getting products closer to customers and speeding up deliveries. Wayfair’s future-state fulfillment network is expected to scale to 3x the size of today’s network by 2023. Our Operational Excellence team will be the team that enables the continuous improvement of our physical processes across sites, helps establish a culture of waste elimination and defect reduction across the organization, and acts as a central interface & process experts for other stakeholders across the Wayfair organization.

We are looking for talented hard-working individuals to join our Operational Excellence team as Senior Operations Managers within each of our fulfillment centers.

What You'll Do

• Own Operational Excellence for your fulfillment center
• Drive standard processes and ensure best practice sharing across shifts, departments as well as other fulfillment centers
• Foster a culture of continuous improvement and defect reduction by building capabilities (e.g., lean trainings, CI events, coaching supervisors) and act as an agent of change
• Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation
• Root cause and solution opportunities as needed in support of your site’s day to day operations, especially with regards to safety, quality, productivity,and workflow
• Develop trusting relationships with key stakeholders and senior leadership
• Partner closely with a variety of groups company- wide, including transportation, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects for your site
• Monitor and drive key performance of end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through
• Regularly communicate performance trends and improvements to the organization

What You'll Need

• Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process redesign
• 5+ years of e-commerce, supply chain, operations, or logistics experience
• Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
• A passion for safety as a value rather than just a priority
• Ability to manage and prioritize projects and delegate tasks appropriately
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions
• Technologically savvy, familiarity with google suite a plus
• Strong organizational skills and attention to detail

About Us Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem- solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Equal Opportunity Employer At Wayfair, we don’t just accept difference - we celebrate it and support it. Wayfair is proud to be an equal opportunity workplace and is an affirmative action employer. Wayfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Ontario Disability Act Wayfair complies with federal and provincial disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the recruiter.