Delivery Manager - Application Transformation

Job Description

Pivotal’s Story VIDEO

As a recognised leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organisations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimise for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every engagement, and are guided by a purposeful mission—to transform how the world builds software.

You

You have an interest in building on our mission to drive a healthy business and culture within our Central AppTx practice. You have a strong passion for leading Agile, Lean and User-Centered Design methodologies and a drive to sell and execute on world-class product development. You will help customers realise the benefits of cloud native applications and architectures on Pivotal Cloud Foundry. You will also work closely with the Spring and Pivotal Cloud Foundry engineering teams.

You bring a balanced, holistic and flexible mindset to agile, and lean software development. We share the overall success of the product with our clients. You are comfortable with ambiguity. We work in an iterative and incremental way, balancing many different inputs and constantly making trade-offs. This requires us to be comfortable moving forward with imperfect information.

Us

We are taking lean into the core of our customers businesses, modernising their software products leveraging the best of lean, devops and agile, alongside our platform and data products. We work alongside our clients to unlock the full potential of their teams, help transform their legacy portfolio to cloud-native in order to incrementally reduce time to market, cost, operational inefficiencies while maintaining security, resilience and compliance.

We’re looking for a Delivery Manager - Application Transformation (AppTx) for our Central (Germany, Netherlands, Switzerland, and Austria) practice within Pivotal Labs. This is a new role within a relatively new team. As such the candidate will be required to establish, and grow this practice within the Central region. They will collaborate with both the EMEA and global leads for AppTx to define processes, create supporting materials, and train colleagues in how to position and sell AppTx work. This role requires travel to customer sites as part of pre-sales or active customer engagements across the Central region.

Responsibilities

• Contribute to selling activities on behalf of Pivotal Labs, and other products and services offered by Pivotal Software.
• Represent Pivotal Labs by supporting sales activities, conducting tours and executive briefings, leading scopings and helping with follow up
• Work closely with account teams to determine best use of Labs services for key clients
• Collaborate with account teams and sales operations to create and negotiate proposals and SOWs
• Keep relevant CRM systems updated (Salesforce, etc.)
• Coordinate with the larger Account Teams to coordinate selling motions and present a unified voice for Pivotal to clients.
• Act as Client Liaison on selected projects or clients. In this role, the candidate is responsible for [a] shipping software consistent with Pivotal quality which will also drive customer satisfaction, [b] taking responsibility for realisation of financial results for Pivotal from the project are the same as had been anticipated at project start.
• Ensure project success and client satisfaction
• Set up clients and teams so that they can operate with a high degree of autonomy and self-organisation
• Collaborate with clients to create and manage client expectations
• Define needed updates on project activities and lead meetings to discuss
• Play an active role in managing team and project health
• Train, mentor, and develop pivots on a constant, ongoing basis to improve their performance and morale
• Work closely with Pivotal account teams to contribute to and execute on customer Engagement Plans
• Keep relevant client and Pivotal stakeholders updated on current status
• Monitoring and improving the recruitment, training, development, and retention of pivots
• Enhancing Labs’ practices and knowledge (methods, ways of working, offering development, training methods) by working with members of the Labs Practices Council to help identify new ideas and methods from client work

Additional Contributions

Beyond the Primary Contributions, candidates are also expected to contribute to Labs’ and Pivotal Software’s success in other ways.

• Maximise personal contributions to Labs revenue and cost management through billable client work
• Work with others in Sales and office leadership to develop SOWs with appropriate revenue for head-of-team-provided contributions to Labs work and client success
• Manage teams and record keeping so that Labs’ legitimately earned revenue is properly recorded and invoiced
• For teams supervised, manage leakage and other detriments to Labs’ revenue
• Manage costs (where applicable, such as travel costs or travel time) so that Labs’ financial performance is maintained appropriately
• Consistently driving pivot learning and development through on-the-job training methods. This will generally necessitate that the AD will maintain high intimacy with pivots assigned to his/her team(s).
• Set up projects for success, starting with review and knowledge of SOW, and/or other formal project contracting documents
• Understand strengths and weaknesses of team members and discuss those with the Anchor
• Be accessible and approachable for team members, and help them (generally before the fact) with technical development, as well as softer skills related to success for the project and Labs in general.
• Develop and maintain ongoing relationships with several pivots (inclusive of managers) based on mutual preference, that persist beyond the project.
• Maintain knowledge of Pivotal’s primary product offerings, and their value propositions
• Be prepared to articulate value propositions to pivots and clients
• Support Sales, as needed/appropriate in selling situations which may or may not include Labs, but could result in significant revenue for Pivotal Software
• Support other leadership in the office and Labs-wide in driving towards Labs’ financial goals and company values.
• Support Pivotal Software product strategy
• Set an appropriate example for other staff in the office to follow
• Appropriate personal and business maturity
• Recognising need to deliver and maintain high levels of client service and satisfaction
• Actively support company methods and policies
• Client-delivery oriented
• Pivotal-success oriented

Minimum qualifications:

• Experience in a management/leadership role focused on one of our core practice areas (Product Design, Product Management or Software Development)
• Experience following Agile, Lean and User-Centric design practices
• Consulting experience, working with large enterprise organisations

Ideal qualifications:

• You are a polyglot programmer (you might have used JavaEE, C#, Go, etc.)
• Experience with Cloud Foundry
• Experience with Service-oriented architectures (Java or .NET)

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.