Inside Sales Representative

Job Description

Inside Sales Representative

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Inside Sales Representativeon our After Point Of Sale (APOS) team in BGC Taguig, Philippines.
Not even digitally ground-breaking products sell themselves. At Dell, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email. Inside Sales Representatives have a strong organizational, planning, and communication skills with a track record of building successful customer relationships in a transactional environment. An Inside Sales Representative is responsible for selling Dell services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience. This position offers you the opportunity to work in a merit based environment and utilize your sales experience, while scaling your career into advanced sales and/or leadership in a Fortune 50 company.

Key Responsibilities
As well as building business with existing customers, the scope of the role will also include developing relationships with new clients. You will:

• Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers
• Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive
• Recommends services solutions considering customer needs and Dell interests
• Stays abreast of current industry trends and how Dells customers are being impacted to help solve specific market challenges in targeted segments
• Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
• Effectively prioritizes multiple demands while ensuring customer needs are met
• Makes decisions based upon an appropriate amount of information/data analysis

Essential Requirements

• 1 to 2.5 years of years of relevant experience in International Call Center voice process
• Articulate communicator, fluent in English with excellent listening skills
• High school diploma or equivalent, or a Bachelor’s degree or equivalent
• Good understanding of computer technology
• Results-oriented team player
• Adaptable to day or night shift
• Self-motivated and ambitious
• Sells Consultatively has the ability to use collaborative communication to engage clients in discussions that results in mutual value.

Desirable Requirements

• Some experience selling ICT solutions
• Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you relish building rapport with savvy customers and making sales happen, this is your opportunity to develop with Dell. Apply now!
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.