Security Operations Intern

Job Description

About the Role: Security Operations Intern
Department: Member Technology Services & Support

Department Goals & Objectives

• Plans, strategises, configures and delivers outstanding Support and Services for our Members and location based Member Teams
• To exceed Member expectations in the delivery of the core technology components of our Memberships
• Leverages existing, emerging, and innovative technologies to enhance the Member Experience and improve / streamline technology services processes
• Identify and deliver additional revenues for WeWork through the sale, installation and support of IT Services

Position Goals & Objectives

• To provide “Level 1” support and solutions uniquely tailored to our Members and Team Members;
• To offer guidance, on an ongoing basis, to the Community Team Members to provide IT support for Members;
• Build strong relationships with our Members and Community Teams;

Responsibilities

• Provide prompt response to Member problems and requests in the ZenDesk system;
• Handle Security tickets of Member Teams;

Requirements

• Current completing Bachelor’s Degree in any related fields;
• Strong verbal and written communication skills;
• Good knowledge of Office and Google platforms;
• Proficient in English;