Field Service Representative

Job Description

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.
Join us, and you can build something better for yourself, for our customers and for the world.
This Boeing Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.
The chosen candidate will provide on-site company representation and technical support to Boeing customers based in and transiting through Dubai. The position will require developing airline support strategies, assisting with Field Service base openings and new customer introductions, coordinating with senior leaders inside Boeing and the customer organizations, ensuring excellent relationships, and initiating corrective action to ensure customer satisfaction with company products and services. . Provides airline operations support. Contributes to the development of strategy and support plan. Reviews maintenance, engineering, flight operations and performance data and researches aircraft and fleet reliability issues. Assists with developing solutions to technical and operational issues.
Responsibilities:

• Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
• Identify and evaluates customers' business priorities and success criteria. Contribute to the development of strategy and support plan to achieve customer's operational objectives. Deploy and monitor support plan and take action to meet performance objectives.
• Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
• Help implement aircraft entry into service plan. Provide training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provide hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.
• Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
• Work with team, as well as suppliers and Boeing home organizations, to identify opportunities to leverage company products and services to meet customer specific requirements. Provide visibility of significant customer in service problems and opportunities. Identify potential products and services offerings. Occasional domestic and international travel is required.
• Provide technical and operational guidance to customers. Monitor fleet operational status and responds to customer requests. Research company and customer data to resolve onsite technical issues. Assist with developing solutions to technical and operational issues. Assess response effectiveness.
• Be comfortable presenting technical and non-technical information to internal and external leadership
• Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction.
• Provide excellent support at any hour; any length of time; i.e., on-call 24 hours per day, and 7 days per week; as the job requires, and accept additional tasks and duties as assigned by management.
• Understand the customers' requirements to ensure customized solutions for aircraft in AOG situations. Track progress of the solution and maintain company and customer situational awareness. Provide follow-up with the customer to ensure solution was received and suitable.

Qualifications:

• Proficient in English, both spoken and written. Arabic also preferred.
• Effective at managing multiple projects simultaneously, and able to meet tight deadlines.
• Must show demonstrated knowledge of transport airplane systems and structures through all ATA chapters.
• Must possess computer skills; specifically Windows-based Excel, Power Point, Word, Project, etc. Use of latest mobile technology is highly desirable.
• Must exhibit a high level of honesty and integrity. In short, a qualified candidate must have proven experience working in the airline maintenance and operational environment. Strong engineering background and knowledge of airline and/or overhaul maintenance is required.
• A qualified candidate must be an excellent communicator, able to work under pressure, and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc.
• Regulatory Avionics or Airframe/Power plant licenses (FAA and/or GCAA) desirable or Accredited Engineering Bachelor's Degree and typically 6 or more years' related work experience. A Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience is preferred.

This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidate's ability to satisfy all UAE labor and immigration formalities.