Job Description

Delivery Engineer for Storage and DPS Solutions

Madrid, Spain
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Delivery Engineer in Lisbon.

Deployment Services is part of the Global Support and Deployment Services organization and is focused on delivering world class services to help our customers maximize value of Dell EMC Storage, Data Protection and Converged Solutions. Our service Portfolio consists of implementation (design & planning, installation & implementation, configuration & integration, upgrade & expansion), data migration and residency services. Our key objectives are driving world class customer experience, industry leading team member experience and services growth, as well as contributing to the financial success of Dell Technologies with profitable services revenue.

The Dell EMC Senior Engineer, Service Delivery is responsible for deploying storage and SAN solutions from and installation and implementation perspective: tuning, troubleshooting, remote management, administration and support Dell EMC Storage and Converged solutions. Added

A Senior Engineer, Service Delivery is expected to be a trusted advisor to clients and to strive to build strong relationships within business as well as to promote a true technology and high-performance culture. The role will be expected to work in a positive and collaborative fashion with fellow team members, senior engineering/architect staff, vendors, and customers.​

Key Responsibilities

• Based on account requirements install & deploy new components, ensure they are “operation ready”
• Provides technical leadership during the implementation of an engagement. Participate in the installation, customization, and integration of a Dell EMC solution.
• Participates in the design and operational execution of the customer's disaster recovery process as required.
• Performs necessary storage infrastructure maintenance and necessary data migration, as required
• Based on constant research highlight areas of improvement in the environment. Provides proactive recommendations to the customer for improving their use of Dell EMC storage solutions to help maximize their satisfaction with Dell EMC. Support Operations and provide technical advises on multiple Dell EMC SAN/NAS products
• Develops strategies, policies and best practices for the customer.
• Be a team player, offload/take over tasks from Solutions architect. Actively contributes to the configuration, layout and performance tuning of Dell EMC products.
• Provides assistance to other colleagues and Dell EMC technical teams in the development of custom solutions and implementation preparation.
• Communicate with stake holders from customer end on relevant aspects which need coordination.
• Act as a conduit between onsite staff and SME on SEV1&2 cases.

SKILLS

• Experience with deploying, configuring and managing Dell EMC storage and DPS solutions: VNX (Block and File), VMAX, VMAX3, PowerMax, Unity (Block and File), Recover Point, Isilon, VPLEX, XtremIO, Centera, ECS, SRM, Networker, Avamar, Data Domain
• Experience with configuring & managing SAN fabrics (Fibre Channel & iSCSI) with Brocade and/or Cisco
• Specialist certification in relevant technology /product
• Proficiency in hardware, software and/or operating systems environments.
• Ability to influence others to achieve results.
• Excellent time and Organizational skills, problem solving skills, customer focused.
• Very good English and Spanish language skills (written and verbal)
• Communication and interpersonal skills

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. ​

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