ServiceNow Solution Architect

Job Description

Position summary

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

ServiceNow Solution Architect Location: Hermitage/Nashville, TN If you are passionate about how ServiceNow technology is transforming business, plan your next career move with Deloitte’s ITS Application Studios. Deloitte’s breadth, depth, and scale, combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value. Our teams are already leveraging digital workflows and ServiceNow capabilities to transform how we serve clients, operate our business, provide great experience and unlock productivity for employees and the enterprise. Work You’ll Do: In your role, you will be responsible for envisioning and developing intuitive solutions on the ServiceNow platform to meet client needs. You will help shape the future of our IT organization by leveraging creative ideas utilizing the many benefits of ServiceNow as a key enabling platform in our organization. Responsibilities:

• The ServiceNow Solutions Architect is responsible for working with business stakeholders to ensure that ServiceNow Architecture and Platform configurations are designed to enable internal customers and support their needs
• Provide solution architecture leadership, expertise and delivery for ServiceNow based initiatives with focus on portability, maintainability, user experience, security, integrity and performance of the platform
• Execute architectural solutions in capacity as a ServiceNow subject matter expert, compliance monitor, and a go-to architectural authority on projects
• Propose and provide solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders
• Provide recommendation for solution options and gain acceptance / approvals of selected final solution
• Define coding standards, methodology and patterns for ServiceNow Development Team in conformance with best practices and standards
• Identify opportunities to improve, streamline and optimize the overall platform.
• Coach Application Architects in coordination with Enterprise architect to improve quality and introduce innovation into our solution
• Help investigate and diagnose escalated, complex incidents, problems and defects, and collaborate with internal technical teams and vendors for root cause determination and resolution.
• Recommend design modifications and enhancements to maximize availability and performance.
• Ensure compliance with applicable standards for information and platform security.
• Engage with key stakeholders to fully understand their requirements and manage expectations at a platform/ module level.
• Support communication and training efforts, run workshops and training sessions where required.
• Identify upcoming platform release opportunities and stay current with the relevant areas of current and next versions of ServiceNow.

The team Information Technology Services (ITS) helps power Deloitte’s success. ITS is the engine that helps to drive Deloitte, which serves many of the world’s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. The ~2,200 professionals in ITS deliver services internally including:

• Cyber security
• Technology support
• Technology & Infrastructure
• Application development and management
• Relationship management group
• Strategy
• Deployment
• PMO
• Financials
• Communications

For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires . Deloitte Application Studios (DAS) Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

• 10+ years Industry experience, in architecture and delivery of software products and solutions.
• Must have 5+ years of experience in technology architecture and implementation on the ServiceNow platform
• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
• Must have current ServiceNow certifications as Systems Administrator and Application Developer
• Ideal candidate should have architecture level experience with Jakarta, Kingston and London
• Has performed implementations within ServiceNow for ITSM, ITBM, GRC and Scoped Apps.
• Ability to work in a multi-national organization and work closely with offshore development teams
• Ability to manage multiple customers, complex projects, and multiple initiatives
• Excellent interpersonal and organizational skills, ability to handle diverse situations, work in fast-paced environment with multiple initiatives and rapidly changing priorities .
• Knowledge and experience in Agile Methodology
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills

Preferred Skills

• Appropriate Cloud Technology experience is strongly preferred
• Experience with reporting tools for complex ServiceNow reporting
• Experience working with SAFe development processes.
• ITIL v3 certification is a plus

How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

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As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19NATSMGRNM063-ITL5