Sales Support Specialist - TravelAds

Job Description

Expedia

About the team

Expedia Media Solutions is dedicated to building creative media partnerships for travel advertisers enabling them to use Expedia's network of leading travel brands and global sites. We have revolutionized the way brands reach and connect with online travel consumers, emerging as a leader in online advertising sales among travel and e-commerce brands. With a growing product portfolio offering a multitude of advertising and sponsorship opportunities, our Media Solutions team at Expedia has built a viable marketing platform for advertising partners to reach the 78 million worldwide monthly unique visitors that visit Expedia Inc. sites.

Position Description

Expedia is looking for a Sales Support Specialist to join our TravelAds Sales Team. TravelAds is a sponsored listing advertising program, that puts hotels in front of one of the largest online travel audiences in the world. We are looking for the right person to help accelerate growth of this successful program.

The role of the Sales Support Specialist is to enhance and support Expedia Media Solutions TravelAds sales team. This is an exciting opportunity to work in a travel, eCommerce and an advertising sales organization. The sales support specialist will work with clients and cross-functional teams to solve problems, manage campaign implementation, including launching campaign, monitoring, optimizing and performance reporting. The ideal candidate must be willing to “roll up their sleeves” and be “in the weeds” as required. We are looking for someone with a proven work ethic that can consistently deliver results.

What you'll do:

• Build relationships with the sales team and their client-base by developing a deep understanding of the business needs and specific client strategies and objectives.
• Be a specialist in all day-to-day planning and support request types for the regional Sales team and an expert in TravelAds products and reports.
• Provide excellent client support for the Sales team and their hotel partners.
• Assist with the management of day-to-day campaign implementation, including launching campaigns, monitoring, optimizing and performance reporting.
• Evaluate, troubleshoot, and follow-up on client issues.
• Develop and maintain positive collaborative relationships with internal teams throughout the Media Solutions, as well as, external partners. Interact daily with various teams globally.
• Assist in finance and invoicing related tasks for clients.
• Manage and complete day-to-day requests via the Sales Support queue within established SLAs.
• Develop a deep understanding of the business needs of the team, including operational pressures and challenges, and the specific strategies and objectives of the partners.
• Actively keep abreast of advertising products and services, market trends and the competitive landscape via internal meetings and external industry events.

Who you are

You'd be great for this role if you have/ are able to:

• Bachelor's degree or the equivalent combination of experience and education.
• Strong bilingual written and verbal communication in English and Mandarin.
• Experience in an ecommerce, digital media or online advertising industry preferred.
• Experience with CRM software such as Salesforce is preferred.
• Demonstrated ability to juggle multiple requests simultaneously, prioritize effectively, and meet deadlines.
• Experience within a client facing environment.
• Motivation to deliver exceptional client service through ownership, accountability and active listening.
• Excellent interpersonal and customer service skills with a positive, solution focused attitude.
• Demonstrated ability to effectively prioritize and manage multiple client needs against tight deadlines and heavy workload.
• Strong organizational and time management skills.
• Ability to quickly adapt and maintain flexibility in a rapidly changing digital media landscape.
• Analytical thinker, motivated by problem-solving and creating solutions for partners.
• Demonstrated ability to collaborate successfully in a fast paced team environment.
• Some experience with Microsoft Office tools, particularly PowerPoint, Excel, etc.

Why join us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.comTM, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.