Tax Credit Operations Manager - New Orleans, LA

Job Description

Place St Charles (37701), United States of America, New Orleans, Louisiana

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Tax Credit Operations Manager - New Orleans, LA

Tax Credit Operations: Operations group supporting the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Markets Tax Credits and Alternative Energy Tax Credits.

Responsibilities:

Manage all operational processes and portfolio of active credit facilities and equity investments for New Markets Tax Credit and Alternative Energy Tax Credit loans and investments. Role responsibilities include but are not limited to:

• Manage a back-office operations team of associates with varying experience levels
• Lead, identify, and develop associate talent
• Provide inspirational leadership empowering associates to achieve their full potential
• Advance operational strategy and future oriented goals, while inspiring innovative team mentality
• Develop relationships and build buy-in with internal stakeholders (including Accounting, Tax, Finance, Line of Business, Risk, Technology, and Leadership) establishing clear communication models around product support
• Maintain professionalism during team management and representation of the organization
• Become a product, operations, and overall subject matter expert in the Tax Credit industry
• Prioritize and drive team workflow, both ongoing and ad-hoc
• Maintain team and organizational compliance, manage risk, and uphold exceptional customer service
• Lead development and regular reporting of team metrics to senior leadership
• Lead team projects and process improvement initiatives
• Challenge behavior and provide opportunities for team and organizational growth
• Maintain and develop client relationships while delivering a beautiful client experience

Ideal Candidate will possess:

• A driven mentality and eagerness to develop their knowledge around complex products and lead operational functions in support of the Tax Credit portfolio
• A desire to lead through inspiration and empowerment
• Excellent written and verbal communication skills
• Project management experience, and ability to lead multiple initiatives, timelines and deliver quality products
• Ability to discern solutions from both detailed and high level data
• Excellent interpersonal and teamwork skills
• Presentation skills and comfortable speaking in front of associates across the organizational hierarchy

The Candidate should possess and/or be willing to contribute to the development of financial industry “Skills of the Future” which include, but are not limited to:

• Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
• Design Mindset - Candidate doesn’t just optimize, he or she challenges assumptions and constraints with the process
• Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
• Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of People Management experience

Preferred Qualifications:

• Bachelor’s degree or military experience
• Banking or financial products experience
• Experience defining business requirements and conducting end-user testing for cloud-based software development
• Machine Learning, AI, RPA(Robotic Process Automation), or equivalent systematic process automation experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).