Data Visibility Engineer

Job Description

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to more than 1,700 employees, sold over 90 million devices, and built a health and wellness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto and back again! Offering award-winning products, a top-rated mobile app and an easy-to-use dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health, we are transforming the way consumers and businesses see health and fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of a startup with the advantages of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, a wellness stipend, and a strong focus on a healthy work-life balance.

In addition, we have made the following commitments to accelerate our high-performance culture and deliver on our business priorities:

• Champion the customer- to keep all of our customers top of mind, working to improve their experience and increase their satisfaction/loyalty
• Rally Together- to work as one, global, cross-functional team because together we get to stronger outcomes
• Embrace the Challenge- to recognize our unique opportunity to make an impact, taking ownership and initiative to advance our mission.

Fitbit’s HQ is located in the heart of San Francisco and we have additional offices in Boston, San Diego, Salt Lake City, Dublin, Bucharest and in various other markets around the world. Think you’ve found your fit?

Data Visibility Engineer:

Fitbit is an engineering driven company with a focus on providing a great, consistent and continually available user experience. Myriad teams across Fitbit rely on data from devices, online services and features to measure performance and ensure their service availability to our customers. The Visibility team owns the platforms and services used to collect this data and make it available across the company.

As a Data Visibility Engineer, you will be responsible for supporting platforms and services used to monitor and collect metrics and logs from edge devices, mobile applications and cloud services. You will provide active support for users of these systems across the company. You should have extensive experience writing support documentation, runbooks, SLOs and system automation. The position is full-time and can be based in the San Francisco Bay Area, Boston or remote. You will have the opportunity to build, maintain and improve some of the world’s largest-scale solutions and work closely with the teams that use these services.

About our stack:

The Visibility stack uses a combination of Golang and Python. We're hosted on GCP using Ubuntu/Linux. Our tech stack includes tools from large companies such as Elastic (Elastic Search, Logstash and Kibana) as well as open source projects including MySQL, Prometheus, Thanos and Grafana. Our development, build, deployment and support toolbox includes Jenkins, Git, Jira, Confluence, PagerDuty, Slack, Terraform, Kubernetes and Ansible. You should be conversant in some set of these (or related) tools and more importantly, should have the capacity and willingness to learn from others on the team and teach us what you know.

The team’s ownership for our platforms covers both the tactical and strategic. Your contributions will range from business-driven, multi-year roadmaps to daily on-call incident management. We value a strong sense of ownership and accountability.

We'll ask you to:

• Become fluent in our Visibility and Telemetry Services model
• Ramp to become comfortable supporting our core services
• Routinely engage with our internal, highly technical customers to understand their needs and challenges so that we can use this feedback to improve our services
• Assist with the development of technical roadmaps and plans for implementing and improving our services
• Create new automation to reduce waste and improve efficiency
• Mentor and help train new staff as we grow our team internationally

You should have:

• Excellent organization and communication skills
• Demonstrated expertise with open source/Linux environments
• Experience designing and implementing production visibility services
• Excellent scripting skills and working knowledge of Python or Go
• Experience in designing and automating repetitive processes
• Experience working with Ansible, Terraform, Kubernetes (or similar tools)

Our values form the guiding principles for our work every day. We're looking for candidates who will contribute accordingly, making our organization stronger through the way they engage with their work and peers.

Fitbit Engineering Values:

• Respect the trust our customers place in us
• Own your success
• Help others succeed
• Know the “Why”
• Debate, commit, execute
• Make things we are proud of
• Leverage data to decide & iterate

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.