Customer Success Manager

Job Description

Who are you?

We are looking for an organized, passionate individual with previous customer-facing experience working with multiple customers at once. You will able to adapt with a dynamic organization and collaborate with technical and non-technical stakeholders. You are outcome focused and demonstrate good interpersonal and soft skills. Desire for your customers to be wildly successful in Apptio. Does this sound like you?

Who are we?

Our team plays a wide variety of roles engaging various internal organizations to provide an outstanding customer experience. Our strength lies on our ability to collaborate; we challenge and encourage each other to think creatively and come up with new ideas to improve CSM workflow processes and the overall customer experience.

What we want you to do:

Develop a full grasp of the Apptio suite of products, including:

• Best practices for deployment and maintenance
• The value proposition and sales messaging

Drive customer enablement plans against the customer’s roadmap to ensure that adoption is mapped to customer’s true needs.

Establish operational discipline with customer to ensure product can support additional processes for long term adoption and utilization.

Represent the voice of the customer cross functionally within Apptio.

Effectively communicate and work alongside the Apptio Account Team to improve customer outcomes and keep customer adoption strong.

Provide customer with overview of the latest product capabilities.

Encourage customers to use the Apptio Community.

Serve as an escalation point and advocate on support cases.

Requirements:

Basic Qualifications:

• Bachelor’s Degree or equivalent experience
• 2+ years in a customer facing relationship role leading multiple clients in portfolio.
• Ability to demonstrate analytical and problem solving skills

Preferred Qualifications:

• Previous CSM experience
• Willingness to learn a technical product
• Experience with working with a SaaS software.
• High-energy personality and examples of working in a team environment.
• Knowledge of IT Industry and/or Finance.

**Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k and other voluntary programs.

The Company

Apptio is the leading software to fuel digital transformation. We help technology and finance leaders make smart decisions as they plan, analyze, and optimize technology investments in pursuit of digital transformation. Apptio’s software uses machine learning to translate technology costs and utilization across on-premises systems, vendors, projects, agile and cloud systems into a holistic, business-centric view. With Apptio, IT leaders make smarter digital transformation investments. Companies of all sizes and geographies trust Apptio to fuel their digital transformation, including 50% of the Fortune 100. For more information, please visit www.Apptio.com .

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.