Compliance Operations Manager

Job Description

Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you!

Scope

Our “Cities” team was created in 2015 to focus on marketplaces around the world that have evolving regulatory stances that require all our efforts to remain complaint. This is why Airbnb is looking for a Compliance Operations Manager to lead our Cities & Supply Compliance Program.

Under your direction, the Cities Compliance Team will build and implement a regulatory compliance program that can scale, organize, leverage and develop tools to detect noncompliant events and enforce accordingly.

The team’s involvement in the compliance lifecycle will start with strategy and continue through implementation of compliance obligations. This includes establishing controls and monitoring mechanisms, working with cross-functional partners (Product, Policy, Legal, Tax, Trust and Payments), and operationalizing some of the more manual tasks. The Cities Compliance team will also advise cross-functional partners on compliance matters to guide development of products, services, and policies with respect to challenges and will ensure gaps are fixed at root cause.

Responsibilities

• Ensure operational compliance with regulatory requirements in conjunction with Policy and Legal teams
• Work closely with Airbnb’s Product, Engineering, Operations, Legal, Tax and Business teams to strategically align priorities and roadmaps
• Build and scale the Regulatory Operations team to allow for improved efficiencies, scalable operations, and operational excellence
• Present strategic recommendations to business leaders regarding high impact compliance decisions
• Be a thoughtful leader on how regulatory requirements impact the hosts’ experience and the supply state at market level
• Incorporate user insights and deep analytics to determine the impact of compliance programs and prioritize efforts to reduce impact to supply

Experience & Skills

• 10+ years of operations experience, preferably in a compliance or policy-related field. Business operations, consulting, business intelligence, strategy or related experience is relevant as well. Some entrepreneurial experience is preferred.
• Bachelor’s Degree or Technical Equivalent
• Experience growing and managing a compliance team with multiple functions across multiple regions
• Ability to quickly get up to speed on complex technical and regulatory issues
• Ability to navigate a complex internal organization, with the skills to confidently negotiate issues, influence people and manage effectively with little input or direction from leadership
• Proven track record of effective project management and meeting deadlines under pressure
• Strong interpersonal skills to create an easy working relationship with internal teams, as well as external constituents and partners
• Self-starter with a keen sense of humor and the ability to thrive in a fast moving and sometimes stressful environment
• Intellectually curious, open-minded, adaptable, comfortable with ambiguity and risk, and excited by dynamic change