Operations Delivery Manager

Job Description

The Role

The Delivery Manager, reporting to the Regional Operations Manager, is responsible for execution of all deliveries within a defined market. This position oversees all aspects of delivery center operations, including pipeline management, tracking toward targets, hiring and coaching of Delivery Experience and Orientation Specialists, and promoting customer service excellence. The ideal candidate is personable, energetic, highly organized, and thrives in a team environment.

Responsibilities

· Manage delivery pipeline, scheduling volumes, and actively set individual and team targets.

· Assist in the planning, implementation, and follow up of delivery center operational tasks and projects.

· Monitor daily deliveries, create reports and update relevant systems to ensure accurate and timely delivery information is available to management.

· Supervise delivery center employees and determine resource use to ensure teams are appropriately staffed.

· Support the Regional Delivery Manager in recruitment and interviewing of candidates.

· Train and coach team members to consistently develop rapport and delight customers.

· Demonstrate expertise in local registration, financing and leasing processes.

· Act as an escalation point, proactively mediating and resolving customer concerns.

· Help control expenses, including staffing, supplies, and services.

· Maintain constant focus on improving the Tesla delivery experience.

Requirements

· Bachelor’s degree or equivalent, plus 4 years of operations or management experience. In lieu of a degree, the equivalent in experience and evidence of exceptional ability.

· Excellent written and verbal communication skills.

· Ability to develop collaborative relationships and communicate relevant information across all levels of the organization.

· Technological fluency and ability to operate in business systems.

· Strong organization and time management skills.

· Consistent record of customer service excellence.

· Must have and maintain a valid driver’s license and an acceptable and safe driving record.

· A MX passport or work permit is required for this position.

· Directly manage a team of Delivery Experience, Operations, Coordinator, and Orientation Specialists.

· Travel to and from Tesla locations up to 20% of the time.

Tesla participates in the E-Verify Program