UX Design Researcher

Job Description

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

UX Design Researcher

UX Design Researcher at Capital One

We’re a team of passionate human-centered designers who are defining privacy by design to ensure customers can understand the what, how, and why of their data with easy to use tools. We work closest with our customer data to make ideal customer and associate experiences by translating complex data into something understandable, actionable and empowering in service of building customer trust.

We’re looking for a Design Researcher to join the Enterprise Privacy by Design Team to set research strategy, research planning and conduct user research, by partnering with our Technical and Product teams to create ultra-powerful, ultra-helpful privacy experiences.

WHY WE CARE..

Because Privacy by Design is a differentiator in the marketplace, and we’re going all in.

AS A DESIGNER ON THE ENTERPRISE PRIVACY BY DESIGN TEAM, YOU WILL:

• Work with talented designers in a highly collaborative, supportive environment
• Work as an integrated team with Product, Technology, and Business partners to define and solve problems
• Use your innate curiosity to challenge assumptions and uncover new insights
• Bring thoughtfulness and attention to detail to your work
• Use your presentation skills to communicate and build influence with fellow designers and stakeholders
• Collaborate with additional stakeholder groups to understand priorities and goals and make sure our work has the intended impact
• Always be learning, be flexible and deliver amazing quality
• Participate in all aspects of the design process to frame problems, define insights, create compelling visions, and make concepts and prototypes
• Analyze complex problems to solve design challenges using human-centered approaches
• Use customer research to inform your design thinking and target meaningful solutions
• Perform design research and create communication tools, such as journey maps, service blueprints, prototypes – whatever tool is right for the task at hand
• Translate learnings and insights from research to define and participate in UX design work
• Co-Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences

Basic Qualifications:

• Masters degree or military experience
• At least 4 years experience in UX Design Research

Preferred Qualifications:

• 5+ years of experience with UI/UX Design
• Experience with design thinking, human-centered design, design research, etc.
• Experience designing for data-heavy experiences and/or complex enterprise systems
• Excellent writer and communicator
• Prototyping experience
• Experience working in an Agile Environment
• Experience in UX design and core service design methods and processes
• Ability and desire to work in all phases of the design process (thinking and making)
• Depth in at least one practice area (experience strategy, service design, interaction design, visual design, or design research) that sets you apart from the pack
• A passion for creating new methods and practices
• A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges
• Confidence and pride in your work, skills, experience, and expertise

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).