ITSM Senior Technical Consultant | 23865

Job Description

Description

Service Management Technical Consultant

Location: Stockholm, Sweden

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Customer Outcomes – Service Management

Role

The Service Management Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership in challenging situations.

You will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to SM product capabilities and complimentary technologies in a client-consulting environment including; Incident, Problem, Change, Service Request, Configuration, Knowledge, Service Level Management and Service Portfolio Management.

What you get to do in this role:

You will Lead all technical aspects of the project delivery and solution delivery and be responsible for maintaining a high degree of expertise in ServiceNow best practice and hold yourself to high standards when implementing. Responsibilities will include:

• Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
• Ensure technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Lead requirement gathering workshops to identify use cases and value-based acceptance criteria
• Configuration of the application, workflows and UI
• Development of required integration components (REST, SSO, LDAP, etc.)
• Drive the continuous improvement of our implementation methodology and service offerings based on client experiences
• Mentor field resources in implementation methodology, configuration and best practices for the SM application suite
• Collaborate and contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
• Achieve SM Practice and individual KPI’s and Metrics as defined
• Up to 50% travel annually, driven by customer needs

In order to be successful in this role, we need someone who has:

• Experience of leading or being instrumental in delivering successful software implementations at large (Fortune500/FTSE100) customers
• Proven track record of delivering software implementations to industry standards and best practice
• Communicated technical and non-technical subjects to a customer in both formal and informal contexts
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Knowledge of, or preferably experience with, Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.