Account Manager - France (Coupons)

Job Description

We are dedicated to growing local businesses around the world. Are you ready to join in?

Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

vouchercloud - is a UK leading voucher platform, having revolutionised the marketplace with the launch of Europe's first voucher app in 2010. The app has since been downloaded over 10 million times globally, and the website sees 5 million monthly web sessions, with savvy shoppers across the world accessing a huge range of money saving deals.

Innovation is at the heart of everything we do at IDL, and our entrepreneurial spirit continues to thrive alongside our immense growth. We're hugely proud of our award-winning team, and the successful candidate will be given every opportunity to grow their skill set and advance their career in our forward-thinking and ever-evolving company. You'll be joining a hardworking, dynamic and fun team, with regular events to look forward to and plenty of opportunity to socialise as a team.

As account manager you will manage and grow the EMEA affiliate partners within the French market while assisting Senior Sales Managers with the growth of our Top Merchant accounts. You will be involved in strategizing with a focus on delivering effective campaigns working within our Coupons team, the main purpose of this role is to manage merchants in the retail space while ensuring top quality content is promoted at all times. You will provide focus on client services and deliver the very best service to accounts, updating content, liaising with merchant managers and network managers on a daily basis. You will recruit new affiliates, negotiate bespoke commercial deals and liaise with product teams in order to determine key promotions to pass on to affiliate.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll Spend Time on the Following:

• Maintaining direct relationships with the top affiliates within the French market
• Communicating with assigned affiliates regularly via phone, Skype or email to retain the relationship, maintain performance and create opportunities for growth
• Establish strong connections within the online marketing and affiliate industry.
• Updating content for key merchants, creating new offers, updating merchant requests, general day to day management of Merchants
• Analysing and reporting on weekly, monthly, quarterly and annual account performance of the channel and affiliates.
• Ensure that the affiliate programme’s terms and conditions are adhered to
• Identifying and recruiting new affiliates to the programme
• Evaluating opportunities and setting the commission structure to achieve efficient ROI
• Creating a plan to grow the affiliate long-tail
• Identifying "lapsed" affiliates within assigned groups or regions and take appropriate steps to reactivate them.
• Ensuring BAU affiliate processes are in place (e.g. validations, transaction queries, tracking issues, fraud and Risk procedures)
• Travel to industry events when required
• Perform other related duties as assigned
• Building new client relationships and maintaining them.
• Building new partner relationships and maintaining them.
• Understand a client’s needs and work with the expert teams to develop a tailored solution.
• Work closely with senior sales managers and account management teams to ensure the continued success of our relationships with merchants while building new relationships.
• Ensure top quality content is visible on site at all times.

We’re excited about you if you have:

• Have an excellent standard of the French language both written and spoken - as well as fluent in English –written and Verbal (essential)
• Have experience within the affiliate marketing industry
• Have extensive experience accounts and coordinating digital campaigns handling
• Have experience in online media negotiations
• Have an understanding of SEO and PPC
• Have an understanding of digital domains and their business/revenue models
• Be able to spot new opportunities in the online media space and know how online media can help businesses achieve their goals
• You have worked in a sales/business development role within the online sector retail sector
• Experience in pitching to clients. You are a consultative manager rather than a hard seller.
• A self-starter who can spot new opportunities and is commercially minded.
• Affiliate management experience
• Proven experience in managing and growing an affiliate program.
• Be commercially and analytically minded, with strong financial evaluation and performance marketing management skills
• Adaptability to the demands of working in a rapidly changing environment
• Strong verbal, written communication, presentation skills
• Understanding and reporting KPI’s
• Strong interpersonal skills, able to develop positive internal and external relationships
• Innovative and self-motivated
• Highly confident with a positive, outgoing and dynamic approach
• Ability to manage multiple projects and experience with affiliate management software and affiliate networks.

Groupon is an Equal Opportunity Employer.