HR Shared Services Specialist – French Speaking

Job Description

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

As a part of our HR team, you will partner with the business to support the growth and change that we see every single day. We work in various Centers of Excellence across the globe and collaborate together to build from scratch and provide guidance to our partners around the organization. As a young yet evolving company, we’ve grown a robust HR department with dedicated resources for each line of business; yet there are still plenty of ways to impact, change, or improve how our team works.

Our HR Shared Services Specialist is part of the HR Shared Services team based in our Dublin office. You will be responsible for responding to all incoming inquiries from employees, managers, HR team members, and former employees. "This person will act as the go to HR resource and subject matter expert for a wide variety of HR related queries."

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

• Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc.
• Research and resolve complex issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries.
• Provide solutions to employees but also education to the organisation on self-service options available to them
• Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken
• Complete transactional HR processes using Workday HRIS system
• Meet key metrics as identified by the Resource Centre Management. These may include timeliness, accuracy, quality, tone, error-rate, and/or others
• Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these
• As part of the ad-hoc responsibilities within the HR Shared Services team, some project work will be required. The ideal candidate should be able to own and deliver on projects assigned by the HR Operations Lead; looking for continuous improvement opportunities via streamlining and automation
• You will be responsible for a variety of HR administrative tasks including but not limited to benefits and compensation queries, talent acquisition processes, data maintenance in our HRIS system (Workday) and ad-hoc projects

We’re excited about you if you have:

• 2+ years’ experience in HR (Shared Service environment a plus)
• Strong computer skills including experience with MS Word, Excel, PowerPoint
• Experience with HRIS systems a plus. Experience with Workday a strong plus
• Experience with Google Docs a plus
• Strong customer service acumen and positive attitude
• Flexibility, able to work in a fast paced and changing environment.
• Be able to deliver a great service across different countries in EMEA and / or Globally
• Fluency in English and French is essential
• Any other European language is a plus