Growth Strategy & Operations Senior Lead

Job Description

The Growth Operations Team is looking for a high-performing lead to support the Korea Growth team and make significant contributions to our mission. All Growth Operations team members work closely with Product, Finance, Sales, and Community on fast moving, high-stakes problems.

The Growth Ops Senior Lead will be directly responsible for delivering data-driven insights about the business, finding opportunities to scale our impact, and influencing decisions within the Korea Growth Team. This person will also be tasked with driving adherence to business systems and processes.

The Growth Ops senior lead will be a part of the team responsible for designing and implementing the commercial and sales strategy for Korea WeWork team. This will involve liaising with the Korea sales team as well as other cross-functional teams on an ongoing basis.

In this role, the primary responsibilities will include:

• Partnering with the senior leaders of the Korea Growth team to help formulate their key priorities
• Working with the Pacific Growth Ops team to scale best practices throughout the Korea region
• Working cross-functionally with the broader Growth Operations team and other cross-functional partners to execute on regional and global projects
• Developing reports and dashboards via BI Platforms (eg Looker, Tableau and Salesforce)
• Tracking, reporting and reviewing performance against KPIs to derive actionable insights that drive the business forward
• Diagnosing gaps in performance and providing actionable solutions to address them
• Helping drive adoption and adherence to CRM best practices
• Designing and implementing projects that drive long-term growth

Requirements

• Bachelor’s Degree in Business/Economics, STEM (Science, Technology, Engineering, Mathematics) Degrees or similar fields
• 4+ years of experience (full time) using data to facilitate business decisions; High growth, technology, strategy consulting, business intelligence, investment banking/private equity background is a plus
• Strong analytical and quantitative skills (excellent Excel skills required, basic SQL is a plus)
• Experience with Salesforce or other CRM tool is desired
• Comfort with statistical concepts.
• Ability to facilitate experimentation and conduct experiment analysis.
• Responsible and reliable to the people you work with - this is a team effort!
• Growth mindset. You seek out learning opportunities for yourself and the team.
• Effective communication skills. You can build the story and then tell it just as well.
• Project management savvy. You expect best from your peers to get joint projects done well.
• Willingness to problem-solve and hustle to find solutions (even if unconventional), positivity and possess a “can-do” attitude.
• Responsiveness. You deliver timely, digestible answers to complex asks.