Web Solutions Engineer, Cloud Support Engineering

Job Description

Note: By applying to this position your application is automatically submitted to the following locations: New York, NY, USA; Sunnyvale, CA, USA

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, Math, or related technical field, or equivalent practical experience.
• Industry experience in software development in Java, Python, and Javascript.
• Experience with systems software design, including storage, networking, deployment and scaling methodologies.
• Unix/Linux systems administration experience.

Preferred qualifications:

• Experience with Google Cloud Platform and its suite of serving, hosting, and storage services.
• Experience in one or more of the following areas: DevOps, SRE, Continuous Delivery, Continuous Integration, Continuous Builds, Config Management, Infrastructure as Code, Operations, IT Admin, Software Automation.
• Knowledge in network administration.

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Web Solutions Engineer for Google Cloud, lots of tooling is required. You'll work to fill the feature gap between both off-the-shelf tools and internal Google tools that allow engineers to troubleshoot complex production problems.

Web Solutions Engineers work on enhancing our support platform that provides tailored views of Cloud Support systems to different users, and stores data for automating workflows by developers.

In this role, you'll work closely with Engineering, Product Management, and Deployment teams to identify needs to improve the product's vision and to make Google customers successful. By applying your in-depth technical experience, you will develop a deep understanding of, and drive enhancements for, Google’s services architecture.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

Responsibilities

• Obtain and maintain an in-depth understanding of Google's product technology, architecture and implementation, build and transfer knowledge to Google’s Cloud support team members.
• Guide or perform design and implementation of new support, productivity or investigation tools to increase efficiency for the technical support process.
• Work closely with multiple G Suite product management and software engineering teams to understand ways to improve the product, and interact with QA teams to drive excellent testing quality.
• Guide and enable support engineering teams in Google Cloud.

Location

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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