Associate, Strategic Events - Speaker Management

Job Description

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is looking for an Associate of Strategic Events who can support and scale our global speaker management program. Over the past three years, Zendesk has built a strong event portfolio, including a global annual user conference—Zendesk Relate, a global event series—Zendesk Showcase, regional Zendesk Roadshows, and other localized events. The Strategic Events team is small, but mighty, and works closely with our partners in field marketing, sales, product marketing, product, and creative to execute on our event strategy. This role will act as a central function to the team, supporting our Showcase and Relate events across our ecosystem.

Things you will be responsible for:

• Managing all breakout speaker logistics from contract to post-event, including onboarding, rehearsals, travel, and presentation management
• Acting as the main point of contact for all breakout speaker pre-event questions
• Managing break-out speakers on-site from arrival through the presentation (for all US events and potentially some international)
• Building and updating speaker resource center
• Working with content and Product Marketing Management to plan and execute speaker appreciation
• Managing relationships with external AV and venue teams; Ensuring equipment, assets, systems are in line for rehearsals and event day requirements
• Attending Showcase events and Relate to ensure a positive onsite experience for speakers
• Supporting the presentation design team by managing presentation requests. This includes:
• Maintaining strong relationships with executive partners and speakers and managing project intake for the team
• Establishing efficient resourcing plans and working closely with our Presentation Designers to help prioritize their work
• Managing workflows with freelancers and external agencies, providing a scope of work, direction, day-to-day timelines, and stakeholder feedback
• Helping to prioritize and manage additional presentation creation and modification requests
• Following up with speakers on post-event satisfaction

What you bring to the team:

• 1-3 years experience working at a fast-paced organization, B2B SaaS preferred
• Excellent verbal and written communication skills
• Ability to multitask on many projects and many events at one time
• Creativity and confidence to try and test new ideas
• Strong customer service and/or executive interaction experience
• Collaborative, upbeat, and a fast learner; willing to jump into our team’s fast-paced projects and have fun
• Takes initiative on a regular basis
• B.S./B.A. in marketing, communication, or a related field
• Expected travel: 25%

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job