Security Operations Lead Analyst

Job Description

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.

Team Description

Our Engineering team is working to simplify the way people work together. They’re building a family of products that handle over a billion files a day for people around the world. With our broad mission and massive scale, there are countless opportunities to make an impact.

Role Description

Dropbox is looking for a Security Operations Lead Analyst to lead a team of Security Operations Analysts in our San Francisco office. This role, based in San Francisco, will be responsible for helping build and maintain an efficient and safe environment for Dropbox and it’s users. As a Security Operations Lead Analyst, you will help the team meet its technical and operational objectives, quickly grow team members in their careers, and enable personal growth.

Responsibilities

• You will lead, develop, and support a growing customer focused Security Operations team
• You will provide vision and direction for the team. Lead effectively through outcomes rather than tasks.
• You will ensure your team is equipped with the knowledge, training, and tools to be successful in their roles
• You will lead and collaborate across teams, partner throughout the entire software development life-cycle with engineers at all levels
• You will develop and execute strategies or initiatives that align to Security goals, scale operations, or innovate the support experience
• You will design, document and implement operational standard methodologies to achieve operational excellence
• You will design and create tools and automation frameworks to develop, build, test and release various high quality deliverables.
• You will ensure the team meets its operational and technical responsibilities.
• You will make and implement security decisions according to process. Develop tools to automate these processes.
• You will partner with various parts of the company to understand evolving business needs and onboard/operationalize/automate new technologies and processes
• You will develop and refine operational metrics to measure customer happiness, trends, employee productivity, and staffing levels
• You will collaborate with teams across the organization to develop solutions through process, tools and automation

Minimum Requirements

• BS degree in a relevant field or equivalent practical experience
• Coding/scripting experience in one or more general purpose languages (1-2 years experience)
• Keen interest in application, systems and network security
• Excellent written and verbal interpersonal skills
• Excellent customer service, organizational and leadership skills.
• Excellent communication skills and ability to explain technical issues to non-technical audiences
• 5+ years of experience leading a team of engineering and/or security operations professionals for a distributed organization.
• 3 years of hands-on technical experience as an individual contributor security professional prior to management.

Preferred Requirements

• BA/BSc in Computer Science or related fields or equivalent experience
• Strong coding experience (3-5 years experience)
• Ability to prioritize and manage across multiple, often time-sensitive initiatives.
• Ability to recruit and manage a team of analysts/engineers on large scale projects.
• Excellent troubleshooting skills
• Knowledge of ITIL best practices such as Incident, Problem and Change
• Ability to work well in a team environment with a focus on knowledge sharing and collaboration
• Can adapt quickly to changing priorities and make quick decisions with limited information
• Desire to take Dropbox even further

Benefits and Perks

• 100% company paid individual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 10 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).