Product Manager - Analytics (Explore Product)

Job Description

The opportunity At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we inspire the industry with beautifully simple software. In November 2018, we launched Zendesk Explore , our latest analytics product. Our mission is to help brands measure, understand and improve their customer experiences built on Zendesk. We are looking for a Product Manager to join our Explore team based in Montpellier. You will help take Explore to the next level - by continuously striving to make analytics simple and ensuring successful adoption by our rapidly growing customer base. You will apply your product mindset, your customer empathy, and your understanding of data pipelines to define and execute on a long-term strategy with incremental releases.

What you'll do

• Work with all partners to discover, size and plan big bets, which will come to fruition within 3 years from now
• Own and elevate Explore adoption metrics (eg. rate of self-service customers or migrations)
• Continuously partner with Product, Engineering and Design to develop short and long-term roadmaps to deliver on these metrics, and make them a reality
• Collaborate with our global Product Marketing, Sales, and Customer Experience teams to develop launch strategy, product packaging, and training
• Meet, listen, read and understand the needs and pains of our customers, in order to prioritise and address them
• Continuously measure and improve our impact on the organization
• Partner with other teams to ensure a consistent experience across all Zendesk products
• Travel to meet your peers in our North America and Asia Pacific offices

What you bring to the role

• A real passion for phenomenal customer experiences
• Experience launching one or more commercial web applications to market
• Customer empathy. Examples of tough product challenges that you overcame because you were unwilling to make your problems your customers’ problems.
• A collaborative and experimental mindset. You shouldn’t be afraid to fail and try again, as well as present and defend your ideas to your collaborators
• Ability to make decisions with limited information
• Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions

Not your average tech company Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job