Program Manager

Job Description

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.

What You'll Do

As the Program Manager (PM), you will be responsible for delivering a complex multi-technology, multi-vendor and/or multi-component program with a high business significance and profile. You are responsible for coordinating the successful delivery of the program to accomplish stated business outcomes, on time and profitable, quality delivery of the agreed contractual commitments, while maintaining excellent customer satisfaction.

Responsibilities:

• Manage the end-to-end program encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).
• Provide the vision, strategy and business objective alignment while leading by example.
• Ensure that various projects in the program are aligned and integrated.
• Perform overall program-level planning: manage budgets, define project/program and PMO structure, develop an overarching roadmap, handle issues/risks/change and escalations to closure.
• Establish PMI consistent standards, ensure compliance; support adherence to Cisco delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the program and the organization as appropriate.
• Handle vendors and/or procurement to achieve Cost, Schedule, Quality goals.
• Accurately forecast, track, and report on overall program costs, revenue, and profitability.
• Ensure that proper Scope and Change Management processes are adhered to.
• Make valuable contributions to both customer and Cisco.
• Lead and support organizational changes and improvements and build relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.).
• Identify further growth opportunities within customer environment and engage with sales partners for pursuit.
• As opportunities warrant, develop and present proposals, support scoping, cost modeling, margin analysis, and negotiation of final agreements.
• Contributes to the evaluation and redesign of Services Program Offerings.

Who You'll Work With

You will work with various units and teams within Cisco. You will also collaborate with multiple levels of stakeholders within the Client side to ensure that the Program progress is explained and understood, maintaining client satisfaction.

Who You Are

Minimum Qualifications

• Bachelor’s Degree in Business or a related field, MBA or Master’s degree preferred.
• 18+ years’ experience managing and leading large turnkey programs.
• Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum you should understand formal program management methodology from PMI.

Desired Skills

• You are adaptable and can function well within a highly fast paced environment and bring much-needed stability and discipline.
• You are able to remain calm under pressure.
• You have Program management experience and strong command over the PM competencies.
• You have strong leadership capabilities and can provide vision and strategic direction to the team.
• You are highly effective at managing conflict and can address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Cisco values.
• You have extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments.
• You have an understanding of the Software development lifecycle and delivery methodology, including Agile based PM frameworks.
• You are well versed in core PMI competencies including time, cost and scope management, governance and communication management, risk management and quality management.
• You have experience navigating various environments where culture and structure varies within the organization with political navigation skills.
• Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
• Partner & Vendor Relationships: Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements.
• Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
• Consulting capabilities: capabilities to influence and form relationships with CxOs and navigate political landscapes.
• You understand the unique holistic needs required to execute a collaboration specific program (i.e. migration activities, operational readiness, adoption, etc.).
• You are willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the programs benefits.

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.