Solutions Consultant, Zendesk Sell

Job Description

The Solutions Consultant is responsible for all technical, solution, and daring aspects of the Zendesk sales cycle. SC’s will be encouraged to be both sales focused and technically savvy. A successful Solutions Consultant will be selling to Mid Market and SMB Segment executives, and convincing C-level and director level executives of the technical merits of the software solution. As a Solutions Consultant you will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively leading and delivering technical information to our customers both onsite, online, and via telephone.

Requirements:

• 3+ years of SMB/Mid Market software selling experience.
• Experience mapping RFI/RFP requirements to software solutions.
• Good interpersonal, communication, persuasion, presentation and writing skills.
• Experience scoping, running and executing customer pilots and Proof of Concepts.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Extraordinary analytical skills, including the ability to meet a business requirement with a technical solution.
• You will be working with the Solutions Architect team to explain the working and technical feasibility of the solution
• Superior solution scoping abilities, using our existing solution and influencing new product development.
• You will be willing to work in a dynamic startup environment with multiple roles.
• Bachelor’s degree preferred; graduate degree is a plus.
• Up to 30% travel.
• Obvious passion and people skills

Desired skills:

• You ideally will have previous consulting experience implementing enterprise class software solutions.
• In-depth knowledge of Customer Sales Software, ITSM, data warehousing, business intelligence.
• Experience in performing upfront discovery of technical requirements during the sales cycle
• Experience in dealing with CIO and Technical partners
• Providing feedback to the Marketing and Product teams in regards to the Customer expectations and requests from the software applications

#LI-PP1 The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job