Program Manager, Operations Review

Job Description

Description

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

Essential Functions & Responsibilities

• Facilitate the definition of project scope, deliverables, and goals
• Lead cross-functional delivery teams to ensure deliverables are met
• Manage project budget, monitoring and reconciliation processes
• Track project performance against defined milestones/goals
• Assess project risks, identify contingency actions, and develop/manage a risk plan
• Conduct process improvement projects to increase performance in vital program metrics
• Determine completion criteria for each deliverable and develop acceptance plan
• Communicate ongoing project health with key stakeholders and business leadership
• Maintain strict compliance with established project management policies and guidelines
• Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment
• Assists Director, senior managers and other team members with program planning, scheduling, budgeting, cost analysis, proposal preparation, implementation, performance analysis, internal communications, contract negotiations, and change orders, etc.
• Oversee and lead the initiation, planning, execution, and implementation phases of projects and assignments within the Review department
• Assess the function's quality, identify opportunities, and develop a plan for improvement
• Monitor and manage the functions staffing levels

Qualifications

• Minimum Associate Degree or equivalent experience
• 1+ years of supervisory experience
• 2+ years’ experience in a project manager role.
• Loan Processing experience strongly preferred
• Student loan originations, consumer credit or consumer lending experience preferred
• Experience hiring, training, motivating, monitoring and coaching teams of employees
• Financial services specific customer service experience preferred

Competencies

• Strong supervisory and management skills Strong written communication skills. Must be able to answer questions and communicate issues clearly & concisely to members and all level of employee.
• Ability to react to change quickly and implement new processes & procedures
• Ability to work independently with little or no supervision
• Professional demeanor and excellent work habits are essential

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time position and hours of work and days are based on business need. Weekend work may be required as job duties demand.