Customer Operations, Product Specialist

Job Description

Sales and Partnerships

Customer Operations, Product Specialist

Dublin

Our customers on Pinterest play a big role in providing content that helps bring everyone the inspiration to create a life they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global customers, big and small, get discovered by millions of people looking for things to plan buy and do. You’ll work directly with our internal and external customers to answer questions, solve problems, and take the insights you gain to our product and engineering teams to help make Pinterest even better.

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What you’ll do :

• Support customers with solutions to unblock issues with Pinterest’s business products suite
• Represent the voice of businesses and develop insights to improve user experience
• Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement
• Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy
• Develop internal tools, processes and workflows to automate or improve products and services

What we’re looking for :

• BS/BA degree required
• Experience with triaging and troubleshooting technical products/platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset
• Working knowledge of web development and common web publishing and e-commerce software; HTML, CSS, SQL. Python, C++, Java preferred
• Data analysis skills to generate insights and effectively build business cases to advocate technical solutions and improve processes
• Comfortable engaging with sales teams and directly with clients
• Passion for Pinterest’s mission, supporting businesses and improving the product experience
• Ability to thrive in a fast paced, dynamic environment
• Fluency in English and in French, Spanish, German or Italian is a plus

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