Manager, Revenue Operations

Job Description

Zendesk is seeking a strong people manager to join our Revenue Operations team to support our AMER book of business and Quote-to-Cash process. The ideal candidate will have a real passion for coaching team members and partnering with sales on customer opportunities. A successful candidate will be a self starter with a strategic leadership mindset and able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. SAAS experience is helpful.

Responsibilites:

• Mentor and lead a strong team of Order Operations and Finance Operations analysts in our growing Revenue Operations organization
• Direct a team of analysts in streamlining and aligning the Quote-to-Cash process
• Demonstrate analytical skills to coach analysts and advise sales on deal shaping and pricing analysis that will lead to revenue growth
• Ensure that all deals align with corporate strategies, will pass Finance audits, and are contracted, invoiced, and provisioned correctly
• Share best practices and advise on significant projects that address pain points to increase scale and efficiency in the Quote-to-Cash process
• Build and maintain positive relationships, communication, and rules of engagement with cross-functional teams
• Help develop repeatable, scalable processes to address the needs of a fast-growing SaaS company

Requirements:

• Bachelor’s degree in Business or Finance
• 5+ years of Quote-to-Cash experience, including 2+ years of people management
• Strong people management skills with a focus in mentorship and growth
• Excellent written and verbal communication skills
• Experience supporting, advising, and influencing Sales and Finance leadership
• Experience in building successful partnerships with cross-functional teams such as Sales, SalesOps, Legal, RevRec, AR, and Commissions
• Ability to stay organized and easily lead various tasks simultaneously for multiple partners and multiple direct reports
• Strong analytical skills and experience with QTC management and analysis.
• Operational experience with both transactional as well as strategic enterprise deals
• Ability to bring structure to unstructured environments and adapt to new situations
• Experience in SaaS preferred
• Experience with Zendesk products, Salesforce, and Zuora preferred

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job