Loan Funding Representative

Job Description

Description

Job Description

Essential Functions & Responsibilities

• Review ​payment ​and ​account ​detail ​before ​disbursement.
• Review applications that require bank account verification pursuant to credit policies and procedures.
• Reach out to members in the event additional information is required. This may be by means of inbound or outbound phone calls, emails, or text messages.
• Provide world class customer service through friendly, professional and responsive communication with both our internal partners and members.
• Work closely with the Review team as subject matter experts to answer questions about loan entry, loan servicers, product type questions, and qualified education loans.
• Communicate ​with ​various ​servicers/lenders ​and ​our ​Finance & ​Accounting ​department ​to ​ensure ​proper ​payment.
• Handle ​payment ​issues ​and ​discrepancies ​as ​they ​arise.
• Process ​refund ​payments ​in ​a ​timely ​manner.
• Send payment rosters to loan servicers via secure email so they know how to allocate payments received from SoFi.
• Review and process enrollments, account updates, and resolve payment issues that may arise pertaining to SoFi’s Employer Contribution Program.
• Use your resources. Familiarize yourself with the knowledge base tool that houses the answers to any question regarding policies and procedures.
• Documentation is key. Utilize available notation tools to document the members account with information pertaining to your interaction. Notes must be clear and concise.
• Be flexible and agile as responsibilities may change based on business needs, as well as, member’s needs.

Qualifications

• Less ​than ​a ​one ​percent ​error ​rate ​for ​funding ​quality ​scores for ​internal ​candidates.
• Excellent ​written ​and ​oral ​communications ​skills.
• Strong ​attention ​to ​detail ​and ​accuracy.
• Professional ​demeanor ​and ​strong ​work ​ethic.
• Above ​average ​computer ​skills ​with ​web ​proficiency ​and understanding ​of ​databases.
• Excel ​proficiency ​a ​must.
• Ability to exhibit grace under pressure and tight deadlines, while successfully navigating complex work assignments/situations efficiently and effectively.
• Have ​exceptional ​time ​management ​skills ​and ​the ​ability ​to multi-​task.
• Establish productive working relationships with co-workers, management, and members.
• Self-motivated and able to work independently applying analytical skills required to manage tasks.
• 2 ​to ​3 ​years ​of ​experience ​in ​financial ​services ​industry ​desired.
• Credit, ​underwriting ​and ​customer ​service ​experience required.
• College ​degree ​highly ​desired. ​High ​school ​diploma ​or ​GED required.
• Ability ​to ​take ​on ​projects ​as ​needed.
• Please note: holidays, overtime, evenings, nights, and weekend days may be required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.