Manager, Customer Success

Job Description

Samsara's Customer Success team helps our customers achieve maximum value from our disruptive IoT technologies, which range from GPS tracking to route optimization and AI-powered dash cameras. We are looking for a talented manager to lead our Customer Success team, helping our Customer Success Managers advance their careers and effectively serve hundreds of customers in the process.

Picking up where our sales teams leave off, our Customer Success team owns the customer relationship and ensures a successful deployment of Samsara's solution. In a given week, the team may work with a long-haul trucking company, a food producer, and a passenger transit company to help them gain full value from Samsara’s platform.

Samsara Customer Success Managers have the ability to deeply understand a customer's business and operational needs, exceptional customer-facing communication skills, and the technical competence to understand and communicate the Samsara’s platform capabilities.

As the manager of the CSM team, you will improve our Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team. This position is based in our Midtown Atlanta office.

Management Responsibilities:

• Hire, onboard, coach and develop strong talent
• Manage individual performance
• Identify and implement process-improvement opportunities
• Lead from the front with a willingness to get hands dirty

Requirements:

• 1 or more years of management experience in Customer Success
• Demonstrated success in coaching CSMs, particularly in the following areas:
• Communication: Running effective training sessions; earning the confidence of customers and our sales teams
• Organization: Executing successfully with 50-60 accounts that are at various process stages and health levels
• Project management: Coordinating our sales, sales engineering and support team engineers to deliver an exceptional experience for our customers
• Technical Aptitude: Deeply understanding Samsara platform’s capabilities and grasping new features quickly
• Skill in optimizing processes to drive scalability and quality service
• Leadership: Ability to set a clear direction for the team and achieve ambitious goals
• Bachelor's Degree

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.