Associate Specialist, Legal Operations

Job Description

Airbnb is a mission-driven company dedicated to helping create a world where people can belong anywhere. It takes a unified team that is committed to our core values to achieve this goal.

We are looking for a talented Associate Specialist, Legal Operations for our Information Governance + Legal Operations Team. Our team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground around the world. Where some see obstacles, we see opportunities to find creative, practical and cutting-edge solutions that advance Airbnb’s global mission of belonging anywhere.

The Associate Specialist will report to our Legal Operations Specialist. This is a “ground floor” position, joining a newly formed team that is designing, building and managing this critical function from inception. The Associate Specialist will partner with various members of the legal team and groups across the company to support Airbnb’s Legal Operations Program.

Strong interpersonal and communication skills, the ability to operate in a fast-paced environment, and a good sense of humor are essential.

Essential Functions and Responsibilities

• Function as the Airbnb ebilling subject matter expert for global legal team members
• Manage new timekeeper matter assignment requests and outside counsel guideline compliance
• Onboard new law firms and legal vendors, create matters in the system, and work with team members to resolve billing issues
• Provide support to outside counsel and vendors regarding onboarding, invoice submissions, budgeting, accruals and forecasting
• Liaise with Legal, Accounts Payable, and Financial Planning & Analysis Team members on billing-related issues and overall spend management
• Create a reporting protocol, including running monthly reports as well as designing and maintaining dashboards
• Develop process documentation and deliver training to Legal Team members on best practices and general use of ebilling system
• Assist with the processing of case settlement payments according to Airbnb policies and procedures
• Support the Legal Team in redesigning and improving process
• Support new technology selection and implementation efforts
• Assist with special projects as needed

Minimum Qualifications

• 2+ years of work experience in a corporate legal department, law firm, and/or other specifically applicable experience preferred
• Understanding of budget, accrual and forecasting process in a legal environment
• Experience with ebilling software (SimpleLegal preferred)
• Experience with legal technology and reporting tools (e.g., Tableau) preferred
• Experience with GSuite preferred
• Strong advanced Excel skills preferred (e.g., formulas, pivot charts, pivot tables, formatting, etc.)
• Demonstrated project management skills
• Strong collaboration and communication skills, including the ability to operate in a fast-paced environment
• Strong execution skills
• Self-motivated/independent/resourceful
• Proven track record of improving team organization and department efficiency
• Strong client service orientation with the integrity to manage sensitive and confidential information