Parts Advisor

Job Description

The Role

Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located at our local Service center however the role will require travel as needed and directed by management.

Responsibilities

· Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

· Establish Parts system, label materials with Reference numbers for correct identification.

· Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.

· Communicate estimated parts ship and arrival time, including regular updates.

· Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention.

· Maintain records of time, expenses, and material and warranty duties.

· Effectively handle multiple priorities, organize workload, and meet deadlines.

· Pick up and deliver parts using van and/or trailer.

Requirements

· Proven work experience within the automotive industry, as well as material service and distribution experience.

· Degree or Certificate in Automotive Technology a plus.

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

· Understand of basic automotive techniques related to repair and servicing of automobiles.

· Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite.

· Excellent oral and written communication skills as well as the ability to follow instructions required.

· Maintain and perform top level professional integrity and appearance as a parts advisor.

· Valid driver’s license, clean driving record and insurable.

· Fluency in English.

Tesla participates in the E-Verify Program