Staff Technical Writer

Job Description

Job Title: Staff Technical WriterLocation (Pick only locations that are applicable): US - San Diego, Santa Clara, San Francisco, Kirkland, Seattle, Pleasanton. India – Hyderabad. Israel, Petah Tikva. Netherlands – Amsterdam.

Company Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team The Experience Organization is made up of the collective minds of diverse individuals, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.

Role The Experience Organization is looking for great talent for our Product Content (Technical Writing). We have multiple roles open for this team and are looking for talent from all backgrounds and for multiple levels of expertise. Please read further below about the specifics that we are looking for in Senior Technical Writer and Staff/Lead Technical Writer.

What you get to do:

• Create product documentation for developers and system administrators
• Author in a variety of environments, Microsoft Word and DITA/XML
• Research, write, and ensure the accuracy of content that covers current and future releases of our product
• Review and edit best practice guides from SMEs
• Analyze current product documentation to determine usability and make improvements as indicated
• Continuously improve documentation by responding to and incorporating feedback from customers and internal users
• Collaborate with other groups to create content for the ServiceNow development community

In order to be successful in this role, we need someone who has:

• Min 10+ years of proven experience writing technical documentation in English
• Ability to learn highly technical products quickly, using pre-release software and internal documentation
• Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
• Understanding of source control systems and maintaining multiple versions of content
• Experience working in Scrum/Agile development environments
• Ability to obtain information through research, interviews, and experimentation
• Ability to work with geographically distributed team members and developers
• Motivation and ability to be productive in a fast-paced, dynamic environment
• Self-direction, flexibility, and an eagerness to learn
• Experienced in DITA and topic-based writing
• Familiarity with IT service management software (ITSM), PaaS, and SaaS
• Experience with cloud management software products is preferred, but not required