Customer Support Specialist

Job Description

About Houzz Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project, connect with over 2.3 million home design professionals and discover products in the Houzz Shop. About the Role We’re looking for a driven problem solver who is dedicated to making sure our customers and Customer Support team members are fully supported. We need a self-starter with strong leadership skills who can quickly solve problems. This job will be based in Nashville and report to a Customer Support Manager.

What You'll Do

• Efficiently resolve Customer Support inquiries via multiple communication channels, including inbound phone, email and chat support inquiries
• Meet average handle time, customer satisfaction, schedule adherence and additional objectives as provided
• Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies
• Perform various tasks in support of company initiatives and goals
• Contribute to a positive work environment and embody the Houzz culture

At a Minimum, We'd Like You to Have

• One year of customer service experience in a contact center environment or two years of customer service experience in a retail or servicing environment
• The ability to work effectively in a fast paced environment
• Expertise in problem solving
• A detail and task-oriented mindset
• A High School Diploma or GED

Ideally, You'll Also Have

• Tech-savviness
• Excellent written and verbal communication skills
• A team-oriented mindset

__________________ Be Who You Are and Do What You Love at Houzz We’re a Family At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community. Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home. We Build the Future Join Houzz in revolutionizing the home remodeling and design industry and have an impact on the more than 40 million homeowners who use our platform every month and the 2.3 million-plus home professionals around the world who are active on the site. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth $1.2 trillion in the U.S. and Europe alone. We Make Things Happen Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz. Benefits & Perks - Excellent benefits package (Starts day 1) - PTO - Full training & development - Career growth & opportunity - Casual & fun work environment - Healthy work/life balance - Fully stocked kitchen Houzz is an Equal Opportunity Employer Apply for this job