Executive IT Support Engineer

Job Description

A World-Changing Company At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us. The Role As an Executive IT Support Engineer, you support our leaders as their go-to for any and all issues related to hardware and software. You are responsible not just for fixing the myriad of problems that are brought to you, but also for anticipating and preventing them from ever happening. With a desire to learn new skills and a passion for helping others, you are an immediate line of support and will be able to resolve any problem with an unparalleled instinct for diagnosing the issue. While you have the knowledge and expertise to work with machines, you also have exemplary customer service skills and a willingness to help even during unsociable hours. You are an expert in building strong relationships with the people you support, and can anticipate their needs without being asked. In turn being able to work well with other teams within TechOps to escalate and resolve issues for the Leadership team in a timely manner will come naturally.

Core Responsibilities

• Be the primary owner for all technical operations for the Leadership team at Palantir.
• Troubleshoot and provide solutions for 1st and 2nd line Mac, Windows and mobile phone issues.
• Evaluate new hardware and software technologies which would benefit the Leadership team at Palantir.
• Escalate issues to technical teams in the pursuit of resolving complex technical issues for the Leadership team.
• Work both autonomously and in constant collaboration with teammates, colleagues (in and outside of your immediate team), and external contacts.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

• 3+ years of experience in general IT Operations and providing helpdesk support.
• Experience providing Executive Level support.
• Extraordinary judgment and composure in high-pressure situations.
• Basic knowledge of desktop operating environments and mobile phone software / hardware.
• Excellent communication skills with a commitment to unparalleled customer service.
• Ability to work a varied schedule based on the needs of the people or team you support (some nights/weekends will be required, as well as heavy travel to Palantir’s domestic and international offices).
• Enterprise Mac experience preferred.
• A logical and methodical approach to problem solving.
• Creativity, flexibility, professionalism, discretion, and determination.

If you need assistance or an accommodation due to a disability, you may contact us [email protected] . Apply for this job