Job Description

Senior Greenlight Team Lead, London

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology which people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the job

Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We’re looking for a Snr Greenlight Team Lead to support the London market. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight Hub. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

• Support the daily operations through operational oversight and analysis
• Handle escalations of more difficult support interactions
• Manage scheduling, attendance, and general administration of Uber Experts
• Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
• Own facility issues such as supplies, utilities, and branding
• Improve processes on behalf of Uber Experts and partners to the GL program through project work

On top of that, the Snr Greenlight Team Lead position will also include the following responsibilities:

• Managing P&L and budget
• Dealing with complex resource management & allocation utilisation
• External Stakeholder & relationship Management (Licensing authorities & Third party vendors)
• Process Optimisation & Execution, working with cross-functional stakeholders
• Project management

What you’ll need

• At least 2 years of relevant experience
• Great communication skills and ability to interact with internal and external partners
• An interest in and passion for Uber
• Demonstrated background in solving complex customer problems
• Team leadership experience in a fast-paced environment
• Strong level of autonomy

Bonus points if

• You have previous sales experience
• You have previous customer support team management experience
• You have a Bachelor’s Degree

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.