Job Description

Claims Lead

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

This is an excellent opportunity for an experienced claims professional to gain diversity in his/her career across the US & Canada and to lead a team in Phoenix, AZ. You will report to our Claims Manager, US & Canada in Phoenix. If you're ready to go deep working on a rewarding set of challenges and if you've got the skills, experience, drive, and a strong team mentality - Uber on and get in touch!

• Oversee a team of 6-8 Claim Associates and Advocates as part of Uber’s US & Canada Claims operation. This role will be based in Phoenix and provide day to day direction, leadership, and management of claim functions with a focus on operational excellence, quality claim management, and customer service (obsession)
• Implement strategic visions; Align team to organizational goals and key initiatives.
• Hold team accountable for their performance and development including, but not limited to, effective performance management, escalation of performance issues, and appropriate collaboration with Human Resources
• Drive team development; Anticipate business needs by identifying key opportunity areas
• Work cross-functionally with various business groups to drive key measures as they relate to insurance claims
• Maintain a high-quality recruiting and on-boarding program for new associates and advocates
• Support business growth by leading various initiatives and projects

• 3 Minimum Years of Experience with Insurance Claims
• 3-5 or more years of motor vehicle liability and personal accident claims handling experience with a strong preference for candidates with experience in complex coverage, liability and/or represented claims
• Leadership experience as either a formal leader or as a peer leader within a claim organization
• Bachelor's Degree preferred not required
• Proficient computer skills required to navigate a paperless environment
• Technical claim knowledge
• Excellent communication skills
• Easy adaptation to changing situations, requirements or priorities

About the Team

The Phoenix Claims team consists of approximately 26 claim professionals and leaders. Our Phoenix team works closely with the Claims team in San Francisco and throughout the globe to ensure operational excellence, quality claims management and the delivery of superior customer service

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.