Head of Marketing Delivery Ops

Job Description

Looking for a company where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!

The role

We are looking for Head of Marketing Delivery Operations to lead a large team of c.50 online marketers, data scientists and operation specialists to drive growth globally for eBay. The role will also be appointed as Executive for eBay Czech Republic s.r.o..

You will lead delivery teams across data, email, app push notifications, on-site & native app marketing, incentives/coupons and landing pages as the key marketing delivery function within Global Marketing Operations.

The Delivery Operations team is driven, inventive, fun and eager – based overlooking the river in Prague with a significant team in San Jose, California. The teams heavily interact with their colleagues in Prague, Zürich, San Jose, Seattle, London, Berlin, Madrid, Milan and Sydney making a very international and vibrant work environment.

We are looking for a leader with a growth mindset that enjoys working as part of an international team and inspiring others to work with the latest AI & Machine Learning technology to help build eBay’s vision. You will have a passion for leading teams to constantly improve and find new opportunities for growth – both customer growth and team member growth.

Core responsibilities include:

• Lead teams to ensure accurate and timely delivery of marketing campaigns globally: email, push notifications, on-site/app marketing, incentives/coupons & landing pages
• Partner with our cross-channel Integrated Growth Marketing team and marketing partners in each of the markets & CRM to improve channel performance. Examples include enabling rapid testing, creating new optimisation features (e.g. send time optimisation), improving deliverability and reach
• Partner with the Operational Excellence & Strategic Performance teams and Markets’ partners to maximise return on effort. This could take many forms including increasing efficiency through automation or improving processes and ensuring your team members are working on projects that drive most growth.
• Work closely with CRM Product, Engineering & Technology Activation teams and Markets’ partners across many different projects. Examples include handling the impact of the release of a new version of the homepage or App, migrating to a new email platform, ensuring systems are operational at scale etc.
• Build and maintain high performance teams that are trusted partners throughout the organisation and demonstrate our values. Develop our people to be future leaders.
• Be a key member of the Global Marketing Operations Leadership Team, together helping lead the development of Global Growth to deliver the world’s best marketing platform
• Be a leader for the eBay Prague office – embracing the culture of diversity & inclusion and, importantly, making sure it continues to be a location where people love working at eBay
• Act as one of the Executives for eBay Czech Republic s.r.o.

Qualifications:

• Deep understanding of eCommerce winning techniques and strong experience deploying 1:1 marketing channels to grow customers and sales
• Great people manager and leader that inspires & develops team members
• Passion for deploying the latest marketing technology to increase customer impact and maximise return on effort and investment
• Proven track record of strategic planning and execution, taking a project from idea to full implementation in a large complex organisation. Expert level experience integrating emerging trends into strategies
• Strong partnership skills; able to broker mutually beneficial outcomes with partners internally and externally.
• Very strong analytical skills and eye for business in a complex data environment; ability to make the data speak volumes about program performance, trends and areas of opportunity
• Ability to articulate vision and purpose for the initiatives and programs as it relates to long-term goals and objectives.
• Demonstrated ability using metrics to drive growth, productivity, consumer experience, and optimise costs.
• Experience of leading one or more marketing systems migrations preferred (e.g. email vendor migration or datastore migration such as between an RDMS and Hadoop)
• Familiarity with core performance marketing platforms and other marketing tools, including for example: Analytics tools, Adobe Marketing Cloud, SalesForce Marketing Cloud, Responsys, AI & Machine Learning etc...
• 7+ years of international marketing and/or operations experience in the eCommerce industry.
• Flexibility in responding to changing priorities.
• MBA preferred but not necessary

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] . We will make every effort to respond to your request for disability assistance as soon as possible.

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