Styling Team Lead | Houston

Job Description

About the Role

With almost 3,500 Stylists across the US, our Styling organization is the heartbeat of Stitch Fix.

They are instrumental in creating the stylish and personalized experience that we are known for and helping clients find what they love, effortlessly, through “Fixes”.

As a Styling Team Lead, you will grow, develop and inspire a diverse team of 25-50 remote Stylists in the Houston Styling Region, which encompasses Houston counties stretching north of College Station and all Gulf Coast locations up to Refugio County. Working remotely, you will own hiring and onboarding new Stylists, celebrating and coaching Stylists to be meet performance targets, supporting the larger Styling community, and fostering an amazing culture....all while styling our clients too!

The Styling Team Lead is a full time salaried position.

You're excited about this opportunity because you will...

Manage, develop and inspire a team of Stylists

• Directly manage a team of 25-50 remote, part-time Stylists, ensuring the team is staffed to hit our business goals.
• Teach and actively manage your team’s performance to meet our client and efficiency metrics; develop and execute personalized performance management plans
• Own team operational functions including approving hours, time off requests, schedule compliance
• Coach your team to improve client outcomes
• Host office hours and other opportunities for stylists to engage, learn, develop and grow
• Celebrate team successes and recognize individual achievements
• Create an engaging and rewarding employee experience for our Stylists
• Plan and host regional styling events and execute regional events strategy

Scale the Houston Styling Region

• Build a talent pipeline within your team of Stylists and participate in talent planning discussions for your region
• Interview and assess Stylist candidates through large scale interview days

Be a leader in the Styling Organization

• Be a key partner in assessing future talent within your region including developing, assessing, interviewing and onboarding new Leads
• Work on large cross functional project teams that impact the broader Styling team
• Build community, best practice sharing and collaboration within team and across the larger Stylist team
• Share learnings, insights, ideas and best practices with others regularly
• Attend Styling Team Lead trainings and events, bringing our Stitch Fix culture to life.
• Model the Stitch Fix mission and values

Style Fixes and directly connect with our clients

• Personally style Stitch Fix Clients using our online styling platform; building relationships with Clients through personalized notes and curated wardrobe solutions.

We’re excited about you because...

• You have a proven history of building strong teams, driving results through your teams, and developing future leaders
• You have the ability to independently make sound business decisions
• You are relentlessly focused on the client experience - clients and people are the focus of everything you do and this is reflected in the teams you build
• You take every opportunity to connect with your team, including events on evenings and weekends.
• You are excited to travel locally within the Houston Region and/or Austin Region as needed for interviews, trainings, leadership events and roadshows; you will also travel quarterly out of region or out of state for styling and leadership conferences
• You are self motivated, detail-oriented, disciplined and organized and have a growth mindset
• You are as exceptionally organized and you pride yourself that no one ever has to follow up with you twice.
• Your verbal and written communication skills are unparalleled
• You are a tech savvy and comfortable with navigating Google products and various social media apps and websites
• You have a Bachelor’s degree
• You have 5+ years of experience working directly with customers in a retail or customer service focused role
• You have 3+ years of people leadership experience managing large groups of people (ideally in a customer focused setting). Experience with managing a remote team a plus
• Above all else, you are bright, kind and goal-oriented and demonstrate it through your leadership

About Stitch Fix

At Stitch Fix, we’re about personal styling for everybody and we believe in both a service and a workplace where you can be your best, most authentic self. We’re the first fashion retailer to combine technology and data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. All of this results in a simple, powerful offering to our customers and a successful, growing business serving millions of men, women, and kids. We believe we are only scratching the surface on our opportunity, and we’re looking for incredible people like you to help us carry on that trend .