UX Research Participant Recruiter

Job Description

Gusto is a customer-obsessed company, and our UX Research team powers the engine that helps us best understand their needs. We are looking for our first official UX Research Participant Recruiter ! As a founding member of our growing UX Research Team, you’ll help recruit target customers & handle critical post-study follow up for a portion of Gusto’s UX research studies.

You’ll be enabling small business owners & operators to inform Gusto’s product direction, while working with engaged and grateful Product Designers & Product Managers across Gusto’s product areas, and coordinating with other data- and customer-focused teams as needed.

How do you know this role is a fit?

You’re as passionate as we are about the power of deeply understanding people’s goals & needs, and excited about the opportunity to step in to help pre-screen, recruit, and guide the experience of customers we’d like to learn from. If you want to be an invaluable link in how our research impacts our company as it grows, and work with many different roles to deliver impact, join us on our mission to create a world where work empowers a better life.

Here’s what you’ll do day-to-day:

[Primary priorities include]

• Assist with and own parts of the UX Research participant recruiting experience for multiple simultaneous projects, from planning initial outreach to post-study retrospectives. Examples of the key activities involved:
• Understand target populations to study and identify candidate pools to recruit from
• Handle scheduling for remote or onsite research sessions, including screening respondents for availability, interest, and other qualifiers
• Process incentives across a variety of UX research methods
• Help track results and identify opportunities to improve our tools & processes.

[Secondary priorities include]

• Assist with processing and organizing notes & recordings resulting from UX Research across ~40 people, by using internal tools & working with vendors;
• Support internal and external communication opportunities, for example assisting to put on events & activities [ like ] [ these ], for example, to ensure all the rich insights about our target customers are absorbed, shared, and top of mind!

Here’s what we’re looking for:

• 3+ years work experience, preferably as a UXR Participant Recruiter, Office Admin, Project Manager, Production Assistant, or equally relevant role
• Ability to create a warm, welcoming experience for the participants you interact with
• High level of attention to detail and an organizational champ
• Effective communicator, adept at keeping your team in the loop
• Experience with Google productivity tools
• Independent, proactive problem-solver who can adapt to changing priorities
• Demonstrated experience with taking a results-oriented approach
• Demonstrated sensitivity to compliance and ethical considerations related to participant recruiting

Bonus points for:

• Experience writing or reading SQL
• Experience with CRM tools, survey design tools, or other UX research-enabling tools
• Experience in communication design - e.g. posters, slide decks
• Experience with video editing
• Experience in event planning
• Experience supporting or conducting UX research

About Gusto

Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.