Technical Enablement Manager- Customer Success

Job Description

Technical Enablement Manager- Customer Success

We are searching for an experienced technical education lead who has strong experience in learning design and applying multiple modalities of instruction (instructor-led, online, and virtual) in a high tech environment. In this role, you own the full onboarding process for technical positions inside of the Customer Success organization. You will also own the development of materials for the Customer Success organization on new technical features and business value of product releases. As a member of Databricks Education Team, you’ll work closely with global stakeholders and technical subject-matter-experts to build learning objectives and testing checkpoints for technical verticals for the onboarding process and beyond.

Mission

To own and maintain the technical learning path for various teams within the Customer Success organization. This position will also support the Customer Success teams in the field with easily digestible learning materials for new platform releases and features.

Outcomes

• Work with CS Leadership to map and maintain 4-6 month role based learning paths for all CS technical positions as well as the ongoing education lifecycle for each technical position.
• Work with PMs, PMMs, and SMEs on new features to Spark and Databricks to create internally consumable education material for all technical positions within Customer Success.
• Continuously update all material to keep pace with Apache Spark updates
• Work with CS leads on updating materials to keep the onboarding materials current
• Design and implement metrics to measure training programs and impact on productivity, readiness and effectiveness

Responsibilities

• Identify learning objectives for desired training materials and develop project plans for CS technical teams
• Work with the product / product marketing teams and subject matter experts on new releases to Apache Spark and the Databricks platform.
• Design technical learning solutions including online tutorials, technical labs, audio and video assets, simulations, instructor led and virtual training.
• Develop partnerships with technical teams, training teams, and regional leadership to drive engagement with content on new releases.

Competencies

• (Highly Desired) Experience with software development, especially in one or more of these languages: Spark, Python, Scala, R, Java
• 3+ years of teaching experience - either corporate or public.
• Strong experience designing and developing online, ILT, and virtual learning experiences.
• Track record of ramping up quickly on new technologies.
• Proven ability to prioritize, communicate clearly in writing, and influence cross-functional teams.
• Experience with the engineering and machine learning components of Apache Spark

Benefits

• Medical, dental, vision
• 401k Retirement Plan
• Unlimited Paid Time Off
• Catered lunch (everyday), snacks, and drinks
• Gym reimbursement
• Employee referral bonus program
• Awesome coworkers
• Maternity and paternity plans

About Databricks

Databricks’ mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the original creators of Apache SparkTM, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Viacom, Shell, and HP. For more information, visit www.databricks.com .
Apache, Apache Spark and Spark are trademarks of the Apache Software Foundation.