Solutions Architect, Sydney

Job Description

Solutions Architect, Sydney

Sydney, Australia

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About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

Position Summary

Technical leadership in AppDynamics delivery projects, with involvement as solution architect, key technical subject matter expert, evangelist and liaison to project, business and executive stakeholders during all stages of the project/program delivery
Advises project team and customer on implementation approach, strategy, integration, deployment, and adoption of best practices to ensure customer recognizes value from the deployed software after deployment
Internal technical leadership to share project best practices, architecture guidance and process approach, create/support product enhancement requests, and provide supporting information such as technical and business criteria and KPIs from project activities
Provide and encourage mentoring activities within projects, working to build common professional and technical skills sets for the professional services field team
Key responsibilities

During Project Presales

• Contributes to scoping activities by working with AD teams to define early technical architecture, statements of work (SoW) or Customer Change Orders (CCO)

Within Projects

• Delivers solutions that include AppDynamics best practices, customer goals and priorities, and practical implementation considerations, to project architecture collateral and roadmaps
• Contributes to all aspects of project technical planning including customer kick-off, project and sprint planning, deliverables review
• Contributes to and owns appropriate technical processes and deliverables, including Technical Architecture workshops and documentation, and documentation of ‘as-is’ and ‘as-planned’ solution assessments and environment health reviews
• Participates in the AppDynamics project methodology including Sprint Planning/Estimating, Project execution tasks, Sprint administration, and other project technical support activities
• Assists Project Manager with project and program management including: Governance Plan, Customer Training Strategy, Change Control
• Artifacts, Testing and Deployment Strategy
• Engages with executive stakeholders to drive successful project and program outcomes; Works interactively with all project staff, both internal and customer
• Helps develop and enable champions and important stakeholders within the customer project team, extended team, and executive leadership. Evangelizes the solution for new stakeholders and shares these activities with Product Sales, PM and others to assist in new services sales and stronger project sponsorship from customer stakeholders

Within The Services Organization

• Actively participates in the evolution and technical content with the Services Portfolio as technical design authority and deployment practices input
• Act as APM design authority within Services, providing best practices, and standards based architectural guidance
• Transfer knowledge to others within Service as part of a post-sales/post implementation retrospective and review activity
• Provides mentoring skills and guidance to foster the technical and professional development of internal Solution Architect candidates within the Field Services team

Critical Competencies (What Skills/Certifications do you need?)
Functional

• Demonstrates advanced communication and influencing skills at all levels in customer organization and AD. Able to influence at senior level and act as ‘Trusted Advisor’ internally and with customers at Program Steering Group level.
• Effectively facilitates advanced workshops and meetings to ensure all attendees are engaged and stated objectives are met;
• Demonstrates expert knowledge and awareness of the AD technology and delivery methodology;

Technical Skills

• Expert level understanding of AD software or other APM products;
• Skills in technical areas which support the deployment and integration of AD based solutions, including Advanced OS, DB, Storage; Virtualization, Cloud Architectures
• Proven experience in project Intervention (Triage/Rescue) working with Sales, Support and other Teams to remediate and manage customer issues
• Experience with current SLDC practices including Agile practices, DevOps and CI/CD strategies
• Multiple Programming languages and technologies preferred
• Holds unexpired AEEP certification at all times
• Actively keeps abreast of latest trends and best practice in enterprise software sector able to talk authoritatively with customers

Soft Skills

• Has advanced written and verbal communication skills at all levels of project team engagement
• Engages in strategic thinking and planning for solution design and problem resolution

Success Behaviors (What does Success look like?)

• Seen as a trusted advisor by the customer. Uses best practices to consistently make prescriptive recommendations within the scope of the customer's business goals and is the trusted advisor / go-to person for the engagement when customers question what to do or how so do tasks within the AD project scope
• Plans for, and completes, relevant self-development for current and future role in conjunction with guidance from manager with updated development plan
• Works purposefully to achieves utilization targets and balances with development plans to ensure skills are updated and in demand
• Excels at providing strong, relevant input in team situations and allows ideas from others to be shared and used when appropriate. Interacts well with project and customer teams to contribute to the good of the project
• Proven track record of mentoring and guiding junior team resources thru technical and project quality discussions
• Proven ability to identify, communicate and mitigate risks as issues arise.
• Can demonstrate success in building key relationships within the Sales, Support, and Product Engineering teams
• Builds and shares experience based collateral directly with peers and via the relevant shared resources
• Actively manages customer expectations to ensure a clear understanding of responsibilities, timelines and deliverables, measured by no scope creep
• Fulfills all Ethics and Compliance training and testing requirements to project AD interests and assets as own
• Provides on time, accurate and realistic project status reports using standard templates and processes, accurate time and expense entry

Qualifications/Certifications:

• Requires higher technical bachelor’s degree or equivalent. Ideally to Masters level
• Ideally ITIL Certification level
• Ideally TOGAF level 1 foundation
• Ideally AppDynamics current AEEP certification
• Maintains advanced Microsoft Word, Excel and PowerPoint, Visio, Project and other relevant tools
• Maintains good knowledge of PSA System Timesheets and Expenses modules
• 10+ Relevant years technical IT experience that includes
• 5+ relevant years APM or application development experiences
• 5+years deploying Enterprise Management Software Solutions
• Experience as an Engagement Leader
• 10+ projects as Technical Lead
• 10+ deployment(s) across multiple environments (Dev, UAT & PROD) for full project life cycle

Just a note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.
AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact [email protected]. AppDynamics participates in E-Verify Apply

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